2027 Internship - Customer Service Engineer- Structures
Textron
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Benefits offered by this job
Job summary
Textron Aviation is offering a 2027 Internship in Customer Service Engineering - Structures in Wichita, KS. You will assist in coordinating structural repairs, support field operations, and provide basic technical guidance to customers while collaborating with Structures Engineering.
The program runs 10 weeks (late May–early August), totaling 40 hours per week on site. Applicants must be authorized to work in the U.S. with visa sponsorship not available.
Qualifications
- Excellent oral, interpersonal, and written communication skills.
- Excellent customer service skills.
- Good computer skills.
- Self-motivated, disciplined, and able to work in a team environment to meet department level objectives.
Responsibilities
- Assist in Structural Repair Coordination: gather information on aircraft damage and condition; communicate repair needs with engineering team; relay between engineering and shop personnel; understand billing actions.
- Support Field Operations: help develop letters for ferry flights, flight extensions, minor repairs and other structural issues; document workflow.
- Technical Guidance: provide basic technical guidance using published documents, drawings and specs; learn to interpret them.
- Identify Improvement Opportunities: learn to identify design and manufacturing improvements; provide feedback to departments.
- Monitor Repair Trends: observe repair trends and develop standard repairs for manuals.
- On-Site Damage Evaluations: accompany team on-site to evaluate severely damaged aircraft; learn damage evaluation process.
Skills
Education
Job description
As an intern with Textron, you’ll gain hands‑on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.
As an intern with Team Structures, you will have the opportunity to learn about various aspects of the aircraft structural repair process. You will support Textron Aviation customers providing technical guidance to customers and service facility personnel relative to aircraft structural issues. Will coordinate with Structures Engineering to develop, certify and support the incorporation of structural repairs on all Textron Aviation models.
Learn how to gather information on aircraft damage and condition.
Observe and assist in communicating repair needs with the engineering team.
Understand how to effectively communicate between engineering teams and shop personnel.
Gain insight into handling accounting and billing actions related to repairs.
Help develop letters for ferry flights, flight extensions, minor repairs, and other structural issues.
Learn the process of supporting field operations through documentation.
Provide basic technical guidance to customers using published documents, engineering drawings, and manufacturing specifications.
Understand how to interpret and use these documents effectively.
Learn to identify design and manufacturing improvement opportunities.
Provide constructive feedback to the appropriate departments.
Observe and assist in monitoring structural repair trends.
Identify opportunities to develop standard repairs for potential incorporation into Structural Repair Manuals.
Accompany experienced team members on-site to evaluate severely damaged aircraft.
Learn the process of conducting damage evaluations in the field.
Pursuing Bachelor’s degree in Aircraft Management, Aerospace Engineering, Mechanic Engineering, or related field.
Excellent oral, interpersonal, and written communication skills
Excellent customer service skills
Good computer skills
Self‑motivated, disciplined, and able to work in a team environment to meet department level objectives
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.
Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.
Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.
This internship is more than a summer experience — offering mentorship, training, and meaningful, hands‑on work that helps you build confidence, develop new skills, and take real steps toward your career goals.
Our benefits include:
Paid, full-time 10-week summer internship with a prepaid stipend
Mentorship, training, and development opportunities
Real project work and hands‑on experience
Service time credited toward 401(k) vesting upon full-time employment
Alternative work schedules at select locations
Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real‑world solutions.
Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.
Applications for this position will be accepted through October 31, 2026. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: Textron Aviation
Primary Location: US-Kansas-Wichita
Job Function: Manufacturing
Schedule: Part-time
Job Level: Individual Contributor
Job Type: Internship / Co-Op
Shift: First Shift
Job Posting: 09/09/2026, 3:53:08 PM
Job Number: 342305
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