2027 Internship Customer Service Engineer Structures

Textron; Wichita (KS); On-site; USD 28,000 - 34,000; Part time

Job summary

Textron Aviation is offering a 2027 Internship in Customer Service Engineering for Structures in Wichita. You will gain hands-on experience supporting customers and field teams on aircraft structural issues, coordinating with Structures Engineering to develop and support repairs across Textron Aviation models.

You will learn repair coordination, craft technical guidance from drawings and specs, and help improve designs while observing field operations and on-site damage evaluations.

Qualifications

• Excellent oral, interpersonal, and written communication skills.
• Excellent customer service skills.
• Good computer skills.
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives.

Responsibilities

• Assist in coordinating structural repair processes by learning how to gather information on aircraft damage and condition.
• Observe and assist in communicating repair needs with the engineering team and shop personnel.
• Support field operations through documentation and letters for ferry flights, extensions, repairs, and other structural issues.
• Provide basic technical guidance to customers using published documents, drawings, and specifications.
• Identify opportunities for design and manufacturing improvements and provide feedback to relevant departments.
• Monitor structural repair trends and contribute to standard repair processes for potential inclusion in manuals.
• Participate in on-site damage evaluations to learn evaluation processes in the field.

Skills

Oral communication

Interpersonal skills

Written communication

Customer service

Computer skills

Teamwork

Education

Bachelor's degree in related field

Job description

2027 Internship - Customer Service Engineer- Structures

Description

Why This Internship

As an intern with Textron, you'll gain hands-on experience while exploring your interests and building new skills. You'll be supported and challenged to contribute in meaningful ways - working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

As an intern with Team Structures, you will have the opportunity to learn about various aspects of the aircraft structural repair process. You will support Textron Aviation customers providing technical guidance to customers and service facility personnel relative to aircraft structural issues. Will coordinate with Structures Engineering to develop, certify and support the incorporation of structural repairs on all Textron Aviation models.

JOB RESPONSIBILITIES:

Assist in Structural Repair Coordination:

• Learn how to gather information on aircraft damage and condition.
• Observe and assist in communicating repair needs with the engineering team.
• Understand how to effectively communicate between engineering teams and shop personnel.
• Gain insight into handling accounting and billing actions related to repairs.

Support Field Operations:

• Help develop letters for ferry flights, flight extensions, minor repairs, and other structural issues.
• Learn the process of supporting field operations through documentation.

Technical Guidance:

• Provide basic technical guidance to customers using published documents, engineering drawings, and manufacturing specifications.
• Understand how to interpret and use these documents effectively.

Identify Improvement Opportunities:

• Learn to identify design and manufacturing improvement opportunities.
• Provide constructive feedback to the appropriate departments.

Monitor Repair Trends:

• Observe and assist in monitoring structural repair trends.
• Identify opportunities to develop standard repairs for potential incorporation into Structural Repair Manuals.

On-Site Damage Evaluations:

• Accompany experienced team members on-site to evaluate severely damaged aircraft.
• Learn the process of conducting damage evaluations in the field.

Qualifications

EDUCATION:

Pursuing Bachelor's degree in Aircraft Management, Aerospace Engineering, Mechanic Engineering, or related field.

QUALIFICATIONS:

• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

Why You'll Love Interning at Textron

This internship is more than a summer experience - offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

• Paid, full-time 10-week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands-on experience
• Service time credited toward 401(k) vesting upon full-time employment
• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

Recruiting Timeline:

Applications for this position will be accepted through October 31, 2026. The application window may be shortened or extended based on candidate flow and business needs.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation Primary Location: US-Kansas-Wichita Job Function: Manufacturing Schedule: Part-time Job Level: Individual Contributor Job Type: Internship / Co-Op Shift: First Shift Job Posting: 09/09/2026, 3:53:08 PM Job Number: 342305