2027 Internship - Business Operations Analyst - Quality

Socket.dev; Wichita (KS); On-site; USD 25,000 - 33,000; Full time

Job summary

Textron Aviation Inc. is offering a summer internship in Wichita to assist the Business Operations team with Service Center initiatives. You will support a growing network of 18 Service Centers and over 40 mobile Service locations onsite.

Qualified candidates pursue a Bachelor’s degree in Aviation or related fields and possess strong communication skills; pilot and A&P experience are desirable. This role requires on-site work during the internship period.

Qualifications

• Pursuing Bachelor’s degree in Aviation, Business Management, Marketing, Sales, or other related field.
• Excellent verbal and written communication skills.
• Private Pilot’s license, A&P license, or previous aerospace experience are desirable.
• Technical knowledge of aircraft is beneficial.
• Professional and diplomatic demeanor.
• Quickly grasps new concepts when faced with unfamiliar tasks.

Responsibilities

• Support the Service Center Network with ongoing and new continuous improvement projects.
• Follow established procedures for database management, sales projects, and market share studies.
• Analyze labor and time studies and network communication efforts to align with Textron Aviation policy and profitability.
• Interface with Warranty, Product Support, Engineering, Parts and Programs to ensure Service Centers meet their goals.
• Work on business cases, SOP creation, time studies on aircraft, labor analysis, SAP data creation, data modeling and financial analyses of future sites.
• Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies.
• Develop templates for ongoing improvements in efficiency, standard work, and process consistency.

Skills

Excellent communication

Private pilot license

AP license

Aerospace knowledge

Diplomacy

Education

Bachelor’s degree in Aviation or related field

Job description

JOB SUMMARY:

Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of18 Service Centers and over 40 mobile Service locations.

JOB RESPONSIBILITIES:

• Support the Service Center Network with ongoing and new continuous improvement projects
• Follow established procedures for database management, sales projects, and market share studies
• Analyze labor and time studies and network communication efforts to developconsistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
• Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.
• Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
• Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.
• Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

EDUCATION / EXPERIENCE:

• Pursuing Bachelor’s degree in Aviation, Business Management, Marketing, Sales, or other related field

QUALIFICATIONS:

• Excellent verbal and written communication skills
• Private Pilot’s license, A&P license, or previous aerospace experience are desirable
• Technical knowledge of aircraft is beneficial
• Professional and diplomatic demeanor
• Quickly grasps new concepts when faced with unfamiliar tasks

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.