1st Shift - Output Management Services Operator I

Farmers Group Inc.; Michigan; Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

401(k)

Medical

Vision

Health Savings and Flexible Spending

Job summary

Farmers in Caledonia, MI seeks an 1st Shift Output Management Services Operator I to prepare and process enterprise mail in a fast-paced production setting. You will operate high-speed inserting equipment, assemble materials for USPS/FEDEX/UPS and generate production reports for accuracy.

The role requires a high school diploma with less than one year of general work experience preferred. The schedule is Monday–Friday, 9:00am–5:30pm EST, with a hybrid work option for eligible employees.

Qualifications

• High school diploma or equivalent required.
• Less than one year of general work experience preferred.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Operates high-speed mail machines in a production setting.
• Assembles pre-printed materials for USPS, FEDEX or UPS.
• Prepares and submits production reports with detailed activity.

Skills

Manual mail processing

High-speed mail machines

USPS regulations familiarity

Education

High school diploma or equivalent

Job description

Select how often (in days) to receive an alert:

1st Shift - Output Management Services Operator I

36086

We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head‑on, learn from every experience and measure our impact on the customers who trust us.

Join an award‑winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Prepares various company materials for enterprise mailing within a fast paced, production environment. Processes compliance materials, transactional and marketing mail in accordance to USPS regulations for timely delivery based on internal customers' expectations.

• The hours for this position will be Monday - Friday; from9:00am to 5:30pm EST.
• The location will be in our Caledonia, MI location.

Essential Job Functions

• Performs manual processing of mail by utilizing large, high speed machines within production environment.
• Utilizes knowledge of 1-2 specific machine types and models to perform quality and timely placement.
• Assembles pre‑printed materials within automated inserting and metering equipment for subsequent delivery to intended recipients via USPS, FEDEX or UPS.
• Manually scans bar codes to comply with processing instructions including proper page accumulation and enclosure content quantities.
• Prepares compliance related mail including certified mail with a sense of urgency to avoid fines or legal concerns.
• Prepares and submits production reports reflecting detailed job activity including materials processed and equipment used.
• Conducts detailed job reconciliation by comparing accounted processing results to reporting results to ensure balance of work.
• Submits report results to Lead staff for review.
• Troubleshoots minor equipment issues including paper and envelope feeding jams.
• Identifies software, hardware and/or programming issues to leadership team including return envelopes and missing bar codes.
• Interacts with third party vendor to explain machine dysfunction to resolve concerns quickly and efficiently.
• Conducts regular audits to ensure quality standards are achieved including insert quality and postage amount with the objective of r educing costs and duplication of work.

Experience Requirements

• Less than one year of general work experience preferred.

Education Requirements

• High school diploma or equivalent required.

Physical Actions

Some physical activities: carrying up to 50 lbs. maximum, lifting up to 50 lbs. maximum, reaching, seeing, standing for extended periods, walking, kneeling, pushing, pulling, sorting, cleaning, twisting, climbing, hearing, and squatting.

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
  o CA Only: $16.90 - $26.97
  o CO & ME:$15.32 - $25.60
  o HI/IL/MN/VT Only:$15.32 - $25.60
  o MA Only:$16.48 - $26.97
• o MD & VA:$15.32 - $25.60
  o DC/NJ/NY/OH Only: $16.48 - $26.97
  o Albany County, NY/Cleveland, OH: $16.48 - $24.17
  o WA Only: $17.13 - $29.09
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): US - MI - Caledonia, US - MI - Grand Rapids

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.