1st Shift Copack Customer Service

Id-Logistics; Barling (AR); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401K with match

Health insurance

Vision insurance

Dental insurance

Paid vacation/sick time

Job summary

Id-Logistics is seeking a customer service focused professional in Barling, AR to handle inquiries, process orders, and manage billing and invoicing. The role emphasizes prompt, courteous communication with customers and coordination with on-site management to resolve discrepancies and special requests.

The ideal candidate has a High School diploma or GED, 3+ years in customer service, and strong written and verbal communication skills, plus proficiency with Microsoft Office and data entry.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Minimum 3 years of verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Manage shipping and receiving within our system in partnership with DC Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer regarding invoicing and credit changes.
• Follow GMP and assist in enforcing them; observe all safety rules.

Skills

Customer service

Written communication

Verbal communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Job description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Requirements

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Schedule

Monday to Thursday (Fri/Sat OT as needed)

First Shift

Hours

5am -3:30pm

Pay Rate

$18.50 per hour

Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no

SafetySensitive

Yes

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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