Flow Controller-Sun-Wed 630PM-5AM

Id-Logistics; Ocala (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision after 60 days

401K with matching program

STD, LTD

Vacation and sick time

Friendly and Open Door culture

Job summary

Id-Logistics in Ocala, FL is hiring for a Third Shift Customer Service Associate to handle incoming calls, verify shipments, and coordinate daily deliveries alongside drivers and internal teams.

Responsibilities include processing inbound and outbound loads, maintaining accurate records, completing audits, and resolving shipping issues while upholding accuracy and a safety-first mindset. Benefits include medical/dental/vision, 401K with match, vacation and sick time, and a supportive culture.

Qualifications

• 3 months verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Ability to effectively multi-task.

Responsibilities

• Provide excellent customer service and manage incoming calls.
• Verify incoming and outgoing shipments by comparing information and documents.
• Schedule and review daily delivery and carrier appointments.
• Process incoming deliveries and check in/out tractors and trailers.
• Complete and process outbound loads accurately and resolve shipping issues with internal staff.
• Complete daily audits and paperwork (e.g., yard audits, inventory tracking).
• Maintain records and participate in team and staffing needs with clerks.
• Resolve shipping and receiving issues with internal teams.
• Maintain compliance with GMP-like expectations and report noncompliance.
• Follow safety rules and perform other duties as assigned.

Skills

Customer service experience

Written and verbal communication

Data entry

Multitasking

Education

High School Diploma or GED

Job description

• Provide excellent customer service and manage incoming calls.
• Verify incoming and outgoing shipments by comparing identifying information and measuring items against bills of lading, invoices, and orders.
• Schedule and review daily delivery and carrier appointments.
• Process incoming deliveries and check in/out all tractors and trailers promptly.
• Complete and process outbound loads accurately. Resolve any issues with shipping and/or receiving with internal staff.
• Complete and file all daily audits/reports and paperwork, including but not limited to TDR verification, yard audits, Dockmaster Updates, FUD Reports, Peculiar inventory tracking, etc.
• Maintain effective communication, visibility and actively participate within the team and all staffing needs and with IB/OB clerks.
• Resolve shipping and receiving issues in collaboration with internal teams.
• Maintain accurate records and complete daily audits, including yard checks and inventory tracking.
• Ensure compliance with Good Manufacturing Practices and report any noncompliance.
• Investigate and reconcile discrepancies such as mis-shipped packages or damaged goods.
• Follow all company safety rules and assist in enforcement.
• Perform other duties as assigned.

• Medical, Dental, Vision after 60 days of employment (Options available)
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open Door culture

Salary:$22.00 per hour Shift Differential $2.00

Requirements

• High School Diploma or GED; or equivalent combination of experience and education.
• 3 months verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Ability to effectively multi-task.

Total Rewards

ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no

Schedule

Third Shift

SafetySensitive

Yes

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