1st- Customer Service Representative

Pro Resources Staffing Services; Anderson (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Pro Resources Staffing Services in Anderson, IN seeks a Shipping and Receiving Clerk to manage inbound/outbound shipments, ensure data accuracy, and support inventory controls. You will use SAP and MS Office, handle customer communications, and maintain organized files for stored materials.

The role runs first shift with a pay rate of $19.00 per hour and may require overtime or Saturday work during peak season. Strong data entry and bilingual abilities are highly valued.

Qualifications

• High School Diploma or GED preferred or equivalent.
• 2+ years clerical office/customer service experience required.
• Prior SAP experience is a plus.
• Inventory control experience preferred.
• Proficient with Microsoft Office; data entry skills essential.
• Bilingual strongly preferred.

Responsibilities

• Manage inbound and outbound shipments and receipts, auditing and inventory counts.
• Track, trace, and update status of shipments.
• Answer phones and respond to customer requests professionally.
• Set up and maintain files for customer stored materials.
• Verify documents in all computer systems and resolve issues.
• Collaborate with logistics team and provide backup support as needed.
• Regular attendance, overtime during peak season, and some Saturdays.

Skills

Customer service

Data entry

Time management

Organizational skills

Communication

Bilingual

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

Job description

Shift and Compensation

1st ShiftMonday–Friday; 7:00 am–3:30 pm (off peak hours) Monday-Friday; 5:45 am- 2:15 pm (peak hours) Pay: $19.00

Job Duties

• Manages inbound and outbound shipments and receipt of all products, materials, and supplies, including auditing outbound shipments and verifying inventory counts.
• Compiles, sorts, and verifies accuracy of data to be entered.
• Tracks, traces, and updates the status of incoming and outgoing shipments.
• Engages with customers, vendors, drivers, and co-workers with positive, professional, and respectful communication.
• Answers phones and responds to customer requests in a positive, professional, and respectful manner.
• Assigns inbound trucks to designated dock doors.
• Sets up, controls, and maintains all related files for customer stored materials.
• Verifies all received documents once materials have been received into all computer systems.
• Identifies, researches, and resolves customer issues using the proper computer operating systems.
• Follows up with customer inquiries not immediately resolved.
• Completes call logs and reports.
• Collaborates and communicates with logistics technicians/dispatchers and others involved in the shipment and receipt of products.
• Provides additional backup support for shipping and receiving departments.
• Performs cleanup of the office area at the end of the shift or as required.
• Regular (punctual and dependable) attendance is an essential function of this job.

Background Profile

• High School Diploma or GED preferred, or an equivalent combination of education and experience.
• 2+ years of clerical office/customer service experience required; additional education may be substituted for years of work experience.
• Prior SAP experience is a plus.
• Inventory control experience preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficient data entry skills required.
• Bilingual highly preferred.
• Strong customer service, organizational, and time management skills.
• Able to work Monday–Friday plus overtime, including some Saturdays as needed (especially during peak season, January–April).
• Able to lift and/or move up to 10 lbs.

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