1st Assistant Manager – Pump & Pantry

Jobtailor; Davenport (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Pump & Pantry in Davenport, IA is seeking an experienced Assistant Manager to oversee daily store operations, licensed programs, and all business units. You will execute store responsibilities when the General Manager is absent and help hire, discipline, and train staff.

This role emphasizes leadership, food safety compliance, inventory control, and customer service excellence. You will supervise 4 to 16 employees, manage labor budgets, and ensure proper food storage and temperatures while

Qualifications

• 1–3 years as Assistant Manager; minimum 6 months as Sales Associate.
• Associated Degree preferred or equivalent combination of education and experience.
• Valid Food Handler’s permit or ServSafe Certification as required.
• Knowledge of store equipment operations and maintenance.
• Ability to work nights, weekends, and holidays as business needs require.
• Ability to cover shifts opposite the General Manager for coverage.
• Reliable transportation and telephone access.
• Must communicate in English.
• Deliver friendly, courteous customer service and work with a team.
• Must lift and move up to 50 lbs. occasionally.
• Must physically attend the primary work location.

Responsibilities

• Oversee the total operation of the assigned Pump & Pantry location, including licensed programs and all business units.
• Execute store responsibilities in the absence of the General Manager.
• Assist with hiring, discipline, and termination of personnel in partnership with the District Manager and Corporate HR.
• Ensure daily, weekly, and monthly operational routines, back office functions, bookwork, and inventory control are completed accurately and timely.
• Meet customer needs and support company customer service standards.
• Supervise cash control and bank deposits.
• Ensure compliance with food safety procedures and state and federal food safety regulations.
• Address personnel, customer, and facility concerns.
• Maintain cleanliness, in-stock conditions, and fast, friendly customer service.
• Support scheduling, labor budgeting, and overtime management.
• Ensure completion of team member training.
• Ensure food products are properly stored, date-coded, and maintained at appropriate temperatures.
• Uphold company policies and assist with performance management.
• Maintain required merchandise, personnel, and fuel operation records.
• Attend management meetings and required training sessions.
• Teach, coach, train, and represent the F.I.R.S.T. engagement model.
• Directly supervise 4 to 16 employees.
• Assist with other assigned duties.

Skills

Operational Management

Inventory Control

Customer Service

Leadership

Scheduling

Food Safety Procedures

Staff Training

Education

Associate Degree

Tools

POS System

Job description

• Oversee the total operation of the assigned Pump & Pantry location, including licensed programs and all business units
• Execute store responsibilities in the absence of the General Manager
• Assist with hiring, discipline, and termination of personnel in partnership with the District Manager and Corporate Human Resource Department
• Ensure daily, weekly, and monthly operational routines, back office functions, bookwork, and inventory control are completed accurately and timely
• Meet customer needs and support company customer service standards
• Supervise cash control and bank deposits
• Ensure compliance with food safety procedures and state and federal food safety regulations
• Address personnel, customer, and facility concerns
• Maintain cleanliness, in-stock conditions, and fast, friendly customer service
• Support scheduling, labor exception management, weekly labor budgets, and overtime management
• Ensure completion of team member training
• Ensure food products are properly stored, code dated, and maintained at appropriate temperatures
• Uphold company policies and assist with performance management
• Maintain required merchandise, personnel, and fuel operation records
• Attend management meetings and required training sessions
• Teach, coach, train, and represent the F.I.R.S.T. engagement model
• Directly supervise 4 to 16 employees
• Assist with other assigned duties

Requirements

• Minimum of one to three years’ experience as an Assistant Manager preferred, with minimum of six months as Sales Associate required
• Associated Degree preferred or equivalent combination of education and experience
• Must possess a valid Food Handler’s permit or ServSafe Certification where required by law or company policy
• Knowledge of operations and maintenance of equipment within the assigned stores
• Ability to work nights, weekends, and company-observed holidays as business needs require
• Ability to work a minimum of three second shifts per week opposite the General Manager to ensure management coverage during key operating hours
• Reliable transportation and telephone access required
• Must be able to communicate in English, if applicable
• Able and willing to deliver friendly, courteous, and prompt customer service
• Able and willing to work cooperatively with other team members
• Must occasionally lift and/or move up to 50 lbs.
• Physical attendance at the primary work location is required

Demonstrates strong operational management skills, ensuring compliance with food safety regulations and effective team supervision. Capable of delivering exceptional customer service while managing inventory and personnel effectively.

Highest-signal resume keywords

• Operational Management
• Food Safety Compliance
• Team Supervision
• Customer Service Excellence
• Inventory Control

Hard Skills

• Inventory Control
• Operations Management
• Equipment Maintenance
• Cash Control
• Labor Budget Management
• Food Safety Procedures
• Personnel Management
• Training and Development
• Performance Management
• Scheduling

Soft Skills

• Customer Service
• Team Collaboration
• Communication
• Problem Solving
• Leadership

Certifications & Qualifications

• Food Handler's Permit
• ServSafe Certification

Industry Keywords

• Retail Management
• Food Safety Regulations
• Customer Service Standards
• Employee Training
• Operational Routines