1Capen Student Services Advisor

University at Buffalo

Buffalo (NY)

On-site

USD 51,000 - 53,000

Full time

14 days+

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Job summary

University at Buffalo is seeking a 1Capen Student Services Advisor to provide in-person, front-line support across departments such as Financial Aid, Student Accounts, Transcripts/Registrar, UB Card, and Health Insurance. You will help students navigate policies, connect with appropriate offices, and maintain a welcoming, high-visibility service environment.

The role reports to the Director of 1Capen and 1Diefendorf Student Services, focusing on efficient operations, data reporting, and student

Qualifications

Associate's degree with 2 years of related work experience in a customer service or administrative role.
Exceptional interpersonal communication skills (oral and written).
Strong working knowledge of MS Office applications (Word, Excel, PowerPoint).
Exceedingly well organized with high attention to detail.

Responsibilities

Coordinate Center operations and student support services.
Maintain knowledge of policies, resources, and services for student success.
Provide empathetic and accurate responses to student inquiries and referrals.

Skills

Customer service

Oral and written communication

Organizational skills

Attention to detail

Education

Associate's degree

Bachelor's degree (preferred)

Tools

MS Office

Job description

1Capen Student Services Advisor

Position Information

Position Title: 1Capen Student Services Advisor

Department: Student Response Center - Capen

Posting Link: https://apptrkr.com/9738994 https://www.ubjobs.buffalo.edu/postings/63710

Job Type: Full-Time

Posting Detail Information

Position Summary

The University at Buffalo (UB) Student Response Center-Capen department seeks to hire a 1Capen Student Services Advisor. In this position, you will provide key business, operations, and student service supports on behalf of departments located within the 1Capen student services triage area including: Financial Aid, Student Accounts, Transcripts/Registrar, UB Card, Student Health Insurance, Veterans Benefits and Parking & Transportation. This position is responsible for helping students navigate the university, understand policies and procedures, and address challenges by connecting students with other offices as appropriate. This is an in-person, public-facing, and highly visible position. This position reports to the Director of 1Capen and 1Diefendorf Student Services.

Key Duties and Responsibilities

Coordinate Center operations & student support services.
Maintain university-wide knowledge of relevant policies, procedures, resources, and services associated with student success, and student needs.
Provide excellent holistic student support service, responding empathetically and accurately to student inquiries.
Work in partnership with campus units to help students navigate complex issues that may intersect with other offices, such as Admissions, Financial Aid, academic advisors, faculty, Student Accounts, and Campus Living.
Provide appropriate, accurate and timely referrals for students to campus and community resources, such as Counseling Services, Tutoring & Academic Support Services, Center for Excellence in Writing and Blue Table.
Student Supervision
Communications
Administration of center technology and data reporting
Administrative Support such as third party billing
Events & Special Projects such as semester start-up, orientation

We invite individuals to apply whose perspectives and experiences will enrich and strengthen our organization. The 1Capen and 1Diefendorf Student Service Centers serves a diverse constituency of patrons, and our employees, services and policies strive to honor and reflect this diversity. We encourage candidates who thrive in a welcoming multicultural environment to apply.

1Capen

One Stop Shop: The innovative 1Capen Student Services Center aims to streamline essential student services in one convenient location to minimize the related services bounce so students can get on with the business of being a student. It has transformed the way UB students perform such vital tasks as checking on their financial aid package, getting a transcript or registering for a virtual parking permit. Satellite offices for the registrar, financial aid, student accounts, and parking and transportation are housed in this area as well as the UB card office and UB student health insurance office. UB also opened a satellite location, 1Diefendorf Student Service Center to make services more accessible to students residing or taking classes primarily on UB's South Campus. For further information, please visit our website. Learn more:

Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

Associate's degree with 2 years of related work experience in a customer service or administrative role or an equivalent combination of education and experience will be considered.
Exceptional interpersonal communication skills (oral and written) with a highly developed degree of tact and diplomacy exhibiting understanding, appreciation, and respect for all individuals in a diverse environment.
Strong working knowledge of MS office applications required including Word, Excel, and PowerPoint.
Exceedingly well organized, possess high attention to detail and display accuracy in all areas of responsibility.
Possess and display a high-level of customer service to all constituents.

Preferred Qualifications