1972234: Collections Litigations Vendor Management Analyst I (OPVM08)

JPMorganChase; San Antonio (TX); Vor Ort; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

JPMorgan Chase seeks a Vendor Management Analyst I to analyze vendor performance data and support strategic decision-making across the vendor lifecycle. You will partner with stakeholders, manage issues, and help maintain a controlled, audit-ready environment with clear documentation and timely follow-through.

You will contribute to stronger vendor relationships, identify risks, and drive service delivery improvements through data-informed actions and cross-functional collaboration.

Qualifikationen

• 2 years of experience in vendor management or related field.
• Ability to analyze vendor performance data and drive improvements.
• Strong communication to influence stakeholders and manage expectations.
• Experience mentoring or coaching peers and supporting growth.
• Proven ability to delegate tasks and enable team ownership.

Aufgaben

• Analyze vendor performance data to identify trends and opportunities and convert insights into actions.
• Negotiate contracts and manage agreements in line with business goals and policies.
• Resolve vendor issues with effective conflict management and timely remediation.
• Lead RFIs and RFPs to support vendor selection and oversight.
• Escalate issues and coordinate emergency services per SLAs and expectations.

Kenntnisse

Vendor management

Data analysis

Stakeholder communication

Process improvement

Mentoring

Jobbeschreibung

Description

Help shape stronger vendor relationships and better outcomes through data-driven insights and thoughtful partnership. In this role, you will evaluate performance, identify risks and opportunities, and support well-controlled execution across the vendor lifecycle. If you enjoy solving problems, influencing stakeholders, and improving how work gets done, this is an opportunity to make a meaningful impact.

Job summary

As a Vendor Management Analyst I in theVendor Managementteam, you will analyze vendor performance data to support strategic decision-making and strengthen service delivery. You will partner with stakeholders across functions, manage vendor-related issues, and contribute to a controlled, audit-ready environment through clear documentation, timely escalation, and consistent follow-through.

Job responsibilities

• Analyze vendor performance data to identify trends, risks, and opportunities, and translate insights into actions that improve outcomes.
• Negotiate and manage vendor contracts and agreements in alignment with business objectives, applicable legal and regulatory requirements, and firm policies.
• Resolve vendor-related issues using effective conflict management, ensuring high-quality service delivery and timely remediation.
• Conduct vendor assessments through requests for information (RFI) and requests for proposal (RFP) processes to support the selection and oversight of qualified providers.
• Escalate issues and coordinate emergency services in line with contractual service-level agreements (SLAs), communicating clear performance expectations and tracking resolution.

Required qualifications, capabilities and skills

• 2 years of experience in vendor management, including analyzing vendor performance and data to drive improvements and optimize relationships.
• Demonstrated ability to apply strategic thinking to evaluate scenarios, impacts, and risks based on data and facts.
• Proficiency in using technology and standard business tools to perform tasks, analyze information, and solve problems effectively.
• Experience mentoring or coaching others, with a focus on fostering an inclusive environment and supporting professional growth.
• Demonstrated ability to delegate tasks effectively, enabling team members to take ownership while ensuring objectives are met.

Preferred qualifications, capabilities and skills

• Experience collaborating across functions and supporting customer service outcomes.
• Demonstrated conflict management skills in vendor or stakeholder engagements.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.