1882 Cantina Server PT - Requisition #491937

PeopleAnswers, Inc.; Temecula (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA seeks a 1882 Cantina Server to provide Four Diamond service at the dining level. You will greet guests, upsell menu items, and tailor each table experience to individual tastes within the resort's hospitality standards.

The role emphasizes accuracy in orders, beverage service, and a friendly, professional presence with strong knowledge of the restaurant and resort offerings. Training through Pechanga University is part of the team expectations.

Qualifications

• High school diploma or GED required.
• At least 6 months experience preferred.
• Must be able to qualify and maintain a class A gaming license.
• TIPS certification.
• Food Handlers Card.

Responsibilities

• Greet tables upon arrival with a warm and personable approach.
• Sell menu items by being specific and pairing items to guests’ tastes.
• Be an ambassador of the guest by tailoring service to their expectations.
• Take guests’ orders accurately and deliver food orders on time.
• Take and deliver beverage orders for each table.
• Preset tables for service with needed items.
• Maintain knowledge of all menu items (food/beverage/wine).
• Demonstrate proper service etiquette with guests.
• Keep accurate running checks and present final bills, processing payments per PRC procedures.
• Other duties as assigned.

Skills

Tray service

Multitasking

English fluency

Customer service

Menu knowledge

Training program

Education

High school diploma or GED

Job description

GENERAL SUMMARY

1882 Cantina Servers are Pechanga’s ambassadors of guest service within each of the restaurants. They customize service for each guest to create a memorable dining experience. They facilitate those dining experiences with menu/bar/wine knowledge, service etiquette, and sales ability. Servers' contribution to the organization is the moment-to-moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort Casino (PRC). Servers' contributions to the department extend to bottom line. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant. Servers' contributions to the guests are to understand their expectations and be the means to pair them with exact resort product/dish/wine/etc for those needs. They understand and then provide based on their understanding.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Greeting tables upon arrival with a warm and personable approach.
• Selling menu items by being specific, pairing items that compliment each other and the guest’s tastes.
• Be and ambassador of the guest by asking guest specific questions and tailoring service to their expectations.
• Take guests’ order accurately and in a timely manner consistent with restaurant’s steps of service input and deliver food orders for each table.
• Take and deliver beverage order for each table.
• Preset tables for service with items that guests may need to enjoy their meal.
• Clearing all soiled china, glass or silverware through out guests’ dining experience.
• Be knowledgeable about all menu items (food/beverage/wine)
• Demonstrate a working knowledge of proper service etiquette with every guest.
• Keep an accurate running check of guests’ orders and present a final bill for guests, process all payments according to PRC Cash Handling Procedures.
• Other duties as assigned.

ACCOUNTABILITY

The 1882 Cantina Server does not have any supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: A high school diploma or GED is required. At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.

MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to qualify and maintain a class "A" gaming license.
• TIPS certification.
• Food Handlers Card.

SKILLS/ABILITIES

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Ability to take direction well and without being offended. Servers will be getting directions and requests from guests and management.
• Multitasking and Time Management. Servers need to be able to self pace with guest service being the purpose behind every action. Servers have to be able to manage their time between tables accordingly, multitask for maximum efficiency and expedite service in line with the restaurant’s SOP's.
• Possess fluent English speaking, writing and comprehension skills.
• Servers need to be personable.
• Servers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There is other service related classes that are required of the service team within the first 90 days of employment to be taken through the Pechanga University.