Kelsey's Server-PT & FT - Requisition #821201

Infor; Temecula (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Infor is seeking dedicated servers for Pechanga Resort and Casino in Temecula, California. This role emphasizes exceptional guest service and the ability to customize dining experiences through menu knowledge and attention to detail.

Servers are crucial to maintaining a four-diamond service standard, with responsibilities including taking orders, delivering food, and cultivating professional relationships with guests.

Applicants should have a high school diploma and strong communication skills, along with experience in a similar setting.

Qualifications

• At least 6 months' experience in a service role preferred.
• Ability to take direction well from guests and management.
• Knowledge of menu items and resort amenities.

Responsibilities

• Greet tables warmly upon arrival.
• Take and deliver accurate guest orders.
• Pre-set tables for service.

Skills

Tray service

Multitasking

English speaking/writing

Service etiquette knowledge

Education

High School diploma or GED

Job description

General Summary

Servers are Pechanga’s ambassadors of guest service within each of the restaurants. They customize service for each guest to create a memorable dining experience. They facilitate those dining experiences with menu/bar/wine knowledge, service etiquette, and sales ability. Server’s contribution to the organization is the moment‑to‑moment service with guests which provides amiable and personable contact for every table, creating a face to represent four‑diamond service at Pechanga Resort and Casino. Server’s contributions to the department extend to the bottom line. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant. Server’s contributions to the guests are to understand their expectations and be the means to pair them with exact resort product/dish/wine/etc for those needs. They understand and then provide based on their understanding.

Four Diamond Service Agreement

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

Key Responsibilities

• Greeting tables upon arrival with a warm and personable approach.
• Sold menu items by being specific, pairing items that compliment each other and the guest’s tastes.
• Act as an ambassador of the guest by asking guest specific questions and tailoring service to their expectations.
• Takes guests’ order accurately and in a timely manner consistent with restaurant’s steps of service input and delivers food orders for each table.
• Takes and delivers beverage orders for each table.
• Pre‑sets tables for service with items that guests may need to enjoy their meal.
• Clears all soiled china, glass or silverware throughout guests’ dining experience.
• Is knowledgeable about all menu items (food, beverage, wine).
• Demonstrates a working knowledge of proper service etiquette with every guest.
• Keeps an accurate running check of guests’ orders and presents a final bill for guests, processes all payments according to PRC Cash Handling Procedures.
• Other duties as assigned.

Accountability: This position does not have supervisory responsibilities.

Qualifications and Guidelines

Education/Experience/Training

A High School diploma or General Education Degree (GED) is required. At least 6 months’ experience is preferred to successfully perform this job.

Communication Skills

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. It also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one‑on‑one and small group situations to guests, clients, and other Team Members of the organization.

Mathematical Skills

This position requires the ability to add and subtract two‑digit numbers and to multiply and divide with 10s and 100s. It also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. It also requires the ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Must qualify to obtain and maintain a Class “A” gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.

Skills/Abilities

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Ability to take direction well and without being offended. Servers will be getting directions and requests from guests and management.
• Multitasking and Time Management. Servers need to be able to self‑pace with guest service being the purpose behind every action. Servers have to manage their time between tables accordingly, multitask for maximum efficiency and expedite service in line with the restaurant’s SOP’s.
• Possess fluent English speaking, writing and comprehension skills.
• Servers need to be personable.
• Servers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There is other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.