1882 Cantina Server PT

Infor; Temecula (CA); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

TIPS certification

Food Handler’s Card

Descrizione del lavoro

Pechanga Resort Casino is seeking an enthusiastic 1882 Cantina Server to greet tables, upsell menu items, and deliver Four Diamond service in a fast-paced dining room. Responsibilities include taking orders accurately, pairing wine and dishes, maintaining a running check, and processing payments while upholding service etiquette and knowledge of the menu and resort amenities.

A high school diploma or GED and at least 6 months of experience are preferred, with TIPS certification and a Food

Competenze

• High school diploma or GED required.
• At least 6 months experience preferred.
• TIPS certification, Food Handler’s Card, and gaming license eligibility may apply.

Mansioni

• Greet tables upon arrival with a warm, personable approach.
• Sell menu items by pairing items and matching guest tastes.
• Tailor service to guest expectations as a guest ambassador for four‑diamond service.
• Take guests’ orders accurately and deliver food orders in a timely manner.
• Take and deliver beverage orders for each table.
• Preset tables with needed service items.
• Clear all used china, glass, and silverware throughout dining experience.
• Maintain knowledge of all menu items and proper service etiquette.
• Keep a running check and present the final bill, processing payments per procedures.
• Perform other duties as assigned.

Conoscenze

Tray service

Time management

Multitasking

Fluent English

Personable

Menu knowledge

Guest service

Adaptability

Formazione

High school diploma or GED

Descrizione del lavoro

GENERAL SUMMARY

1882 Cantina Servers are Pechanga’s ambassadors of guest service within each of the restaurants. They customize service for each guest to create a memorable dining experience. They facilitate those dining experiences with menu/bar/wine knowledge, service etiquette, and sales ability. Servers' contribution to the organization is the moment-to-moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort Casino (PRC). Servers' contributions to the department extend to bottom line. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant. Servers' contributions to the guests are to understand their expectations and be the means to pair them with exact resort product/dish/wine/etc for those needs. They understand and then provide based on their understanding.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Greeting tables upon arrival with a warm and personable approach.
• Selling menu items by being specific, pairing items that compliment each other and the guest’s tastes.
• Be and ambassador of the guest by asking guest specific questions and tailoring service to their expectations.
• Take guests’ order accurately and in a timely manner consistent with restaurant’s steps of service input and deliver food orders for each table.
• Take and deliver beverage order for each table.
• Preset tables for service with items that guests may need to enjoy their meal.
• Clearing all soiled china, glass or silverware through out guests’ dining experience.
• Be knowledgeable about all menu items (food/beverage/wine)
• Demonstrate a working knowledge of proper service etiquette with every guest.
• Keep an accurate running check of guests’ orders and present a final bill for guests, process all payments according to PRC Cash Handling Procedures.
• Other duties as assigned.

ACCOUNTABILITY:

The 1882 Cantina Server does not have any supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING

A high school diploma or GED is required. At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS

This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.

MATHEMATICAL SKILLS

This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must be able to qualify and maintain a class “A” gaming license.
• TIPS certification.
• Food Handler’s Card.

SKILLS/ABILITIES:

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Ability to take direction well and without being offended. Servers will be getting directions and requests from guests and management.
• Multitasking and Time Management. Servers need to be able to self pace with guest service being the purpose behind every action. Servers have to be able to manage their time between tables accordingly, multitask for maximum efficiency and expedite service in line with the restaurant’s SOP’s.
• Possess fluent English speaking, writing and comprehension skills.
• Servers need to be personable.
• Servers are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There is other service related classes that are required of the service team within the first 90 days of employment to be taken through the Pechanga University.