1492 – Customer Service Representative

Lexicon Solutions; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lexicon Solutions in Indianapolis, IN is seeking a Customer Service Representative to handle phone and email inquiries, assist with registration and login issues, and guide participants through the client portal. The role emphasizes accurate documentation, friendly service, and first-contact issue resolution.

Training starts onsite in Indianapolis with hybrid work later; candidates must live within an hour and be able to work a flexible schedule including overtime.

Qualifications

• 1-3 years of experience in a technical call center environment or transferable skills.
• High School Diploma or GED.
• Demonstrated customer service and issue resolution skills.
• Strong detail orientation and listening skills.
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel.
• Effectively communicate both verbally and in writing.
• Pleasant telephone voice, tone and manner.
• Willingness to work a flexible schedule and overtime when needed.
• Successful completion of a background check and drug screen is required.

Responsibilities

• Provide excellent customer service and one call issue resolution.
• Handle incoming phone calls and assigned email requests along with escalated items.
• Assist participants with registration and log in issues.
• Assist participants with navigation on the client site for their specific program.
• Assist participants with overall questions concerning the applications available to them on the private portal.
• Work with Account Management on escalated issues of a non-routine nature.
• Assist members complete the client’s Health Survey over the phone.
• Perform other, varied job-related duties as assigned.

Skills

Call center experience

Customer service

Verbal and written communication

Detail orientation and listening

MS Word and MS Excel

Flexible schedule & overtime

Background check & drug screen

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Customer Service Representative – Indianapolis, IN

Job Description:

Our client’s Customer Service Representatives serve their customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. CSRs do all of this in a timely, professional and of service manner.

General responsibilities include:

• Provide excellent customer service and one call issue resolution
• Handle incoming phone calls and assigned email requests along with escalated items
• Assist participants with registration and log in issues
• Assist participants with navigation on the client site for their specific program
• Assist participants with overall questions concerning the applications available to them on the private portal
• Work with Account Management on escalated issues of a non-routine nature
• Assist members complete the client’s Health Survey over the phone
• Perform other, varied job-related duties as assigned

Required Skills:

• – 1-3 years of experience in a technical call center environment or transferable skills
• – High School Diploma or GED
• – Demonstrated customer service and issue resolution skills
• – Strong detail orientation and listening skills
• – Proficiency in the utilization of computer software applications, including MS Word and MS Excel
• – Effectively communicate both verbally and in writing
• – Pleasant telephone voice, tone and manner
• – Willingness to work a flexible schedule and overtime when needed
• – Successful completion of a background check and drug screen is required

Additional info:

• – Hybrid in office and virtual role (~2 days/week in office)

Other Comments:

All interviews will be video conference.

IMPORTANT:

• – Training/start is ALL onsite in the office in Indianapolis, IN.
• – This is a HYBRID ROLE. In office attendance is expected throughout the contract.
• – In office training is mandatory.
• – CRSs will be in office the first few weeks after training BEFORE working from home.
• – The office will remain open for those that do not desire to work from home.
• – CSRs must live within 1 hour or less of the office due to the hybrid role.