12 Month Information Technology User Support Technician 1.0 FTE

Applitrack; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Tempe Union High School District is seeking a 12 Month Information Technology User Support Technician 1.0 FTE to provide first-tier support for parents, staff and students. You will assist with Synergy, StudentVue and ParentVue, and perform database changes via the UI, including accounts and permissions.

The role requires 2+ years in software support, knowledge of SIS/ERP systems, and understanding of district operations, plus disaster recovery best practices.

Qualifications

• Two or more years of equivalent experience in software support and methodologies.
• Thorough understanding of SIS and ERP systems.
• Understanding of secondary school district operations.
• Demonstrated understanding of Disaster Recovery best practices.

Responsibilities

• Provide first tier application support for parents, staff and students.
• Primary support for Synergy, StudentVue, and ParentVue with emphasis on parents.
• Perform database changes through the user interface, including accounts, permissions and data modification.
• Perform data cleaning tasks and analyze data to identify trends.
• Respond to and route requests via the District Helpdesk email, focusing on parent usage of student applications.

Skills

Software support

SIS/ERP knowledge

District operations

Disaster Recovery

Job description

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Frontline Applicant Tracking - Tempe Union High School District 213

12 Month Information Technology User Support Technician 1.0 FTE JobID: 5891

• Date Posted: 9/30/2026
• Location: District Office
• Date Available: 10/16/2026

Department: Information Technology
Reports to: IT User Support Supervisor

Position Summary:

Provide first tier application support for parents, staff and students, primarily for Synergy, StudentVue, and ParentVue. This position will have primary responsibility of support for parents, but will also provide support to other constituents as appropriate. Perform database changes through the user interface, including accounts, permissions and data modification as appropriate. Performs database queries of moderate complexity. Develop IT application knowledge base and maintain web-based documentation to support parent use. Perform data cleaning tasks as assigned. Analyze data and identify trends. Respond to and route requests received via the District Helpdesk email accounts mainly dealing with supporting parents' usage and understanding of the student applications.

Training and Experience:

• Two or more years of equivalent experience in software support and methodologies.
• Thorough understanding of the functions of SIS and ERP systems.
• Understanding of secondary school district operations.
• Demonstrated understanding of Disaster Recovery best practices.

FLSA Status: Non-Exempt Hourly Position

An Equal Opportunity Employer: Tempe Union High School District is an equal opportunity employer. We do not discriminate against any individual on the basis of actual or perceived race, color, national origin, sex, disability, age, gender, marital status, religion, veteran or military status, sexual orientation, gender expression or identity, or socioeconomic status. Inquiries concerning Title VI, Title VII, Title IX may be referred to the Director of Student Affairs and District Safety, and Section 504 may be referred to the Section 504 Coordinator, 500 West Guadalupe Road, Tempe Arizona 85283-3599, [phone]. In accordance with Arizona law and Governing Board Policy, Tempe Union High School District is a smoke-free, tobacco-free work environment.