(1119856) Technical Product Owner - API Integrations

Diversified Services Network; Irving (TX); Hybrid; USD 125,000 - 130,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid holidays

Job summary

Diversified Services Network (DSN) is seeking a Technical Product Owner for API Integrations to bridge customers, partners, and engineering across our hybrid offices in Irving, TX and other locations. You will define features, manage backlogs, and shape integration capabilities for a scalable platform.

Join a Fortune 100 environment where you’ll collaborate with global teams, own API roadmaps, and enable data sharing via REST, webhooks, and streaming services.

Qualifications

• Bachelor's degree (required) or Master's degree with 5–7 years in product ownership or related roles.
• Experience collaborating with customers, dealers, and partners to define integration requirements.
• Strong requirements-writing, backlog management, and cross-functional planning in Agile.

Responsibilities

• Define and write features, user stories, acceptance criteria, and release requirements for new integration capabilities.
• Partner with customers, dealers, and technology partners to gather integration requirements and drive implementations.
• Collaborate with engineering to define API capabilities, webhooks, event streaming, and data-sharing services.
• Support API onboarding, credential management, documentation reviews, and developer enablement.
• Develop onboarding procedures, troubleshooting guides, and escalation paths for Tier 1/2 support.
• Improve customer self-service onboarding experiences and integration management workflows.
• Enable data distribution through APIs, Snowflake Data Sharing, Kafka, Kinesis, and webhooks.

Skills

Requirements writing

REST APIs

Agile delivery

Communication skills

Education

Bachelor's degree

Master's degree

Tools

Snowflake Data Sharing

Kafka

Kinesis

Webhooks

Job description

Technical Product Owner – API Integrations

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner – API Integrations to join our team in your choice of our Chicago, IL, Peoria, IL, Irving, TX, or Broomfield, CO office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Technical Product Owner – API Integrations serves as the bridge between customers, commercial teams, integration partners, software engineering, and support organizations, ensuring successful partner implementations while shaping the next generation of integration capabilities. You'll join a global digital and technology organization that builds industry-leading solutions for customers and dealers worldwide, leveraging telematics, data, analytics, cloud technologies, and AI across more than 1.5 million connected assets.

Key Responsibilities

• Define and write features, user stories, acceptance criteria, and release requirements for new integration capabilities.
• Partner with customers, dealers, software vendors, and technology partners to gather integration requirements and drive successful implementations, including onboarding third-party partners that connect equipment and telematics data to the platform.
• Collaborate with engineering teams to define new API capabilities, webhook functionality, event-streaming solutions, and data-sharing services.
• Support API onboarding, credential management, documentation reviews, developer enablement, integration testing, and troubleshooting.
• Work with support teams to build onboarding procedures, troubleshooting guides, escalation paths, and Tier 1 / Tier 2 operational support readiness.
• Drive improvements to customer self-service onboarding experiences and integration management workflows.
• Enable data distribution through APIs, Snowflake Data Sharing, Kafka, Kinesis, webhooks, and emerging integration technologies.

Team & Work Environment

• Member of the Digital Operations Product Support team, reporting directly to the manager with weekly 1:1s.
• Daily collaboration, both asynchronous and live, with engineering teams in India and Slovakia, plus weekly alignment and update meetings with development teams.
• Hybrid schedule with 2 days per week onsite.

Qualifications

Education & Experience

• Bachelor's degree (required) or Master's degree and 5–7 years of experience in Product Ownership, Product Management, Business Analysis, Technical Program Management, Solutions Engineering, or a similar software delivery role.

Technical Skills

• Strong requirements-authoring skills within Agile product development, including backlog management, cross-functional planning, and business sign-off practices.
• Working knowledge of REST APIs, HTTP methods, request and response payloads, authentication, error handling, and integration architecture.
• Experience supporting customer-facing APIs, developer platforms, SaaS integrations, data products, or enterprise integration solutions.

Soft Skills

• Strong analytical, problem-solving, facilitation, and prioritization skills.
• Excellent written and verbal communication, with the ability to engage audiences ranging from engineers to commercial stakeholders.
• Ability to translate technical integration needs and customer problems into prioritized, actionable product work.

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Expected Compensation: $125,000 - 130,000 per annum