(1115417) Technical Product Owner

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 160,000 - 170,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) in Chicago, IL is seeking a hands-on Technical Product Owner to bridge engineering, customers, and field support for an enterprise software product.

This role requires credible technical leadership focused on value, quality, and adoption. Responsibilities include owning requirements, managing change requests, guiding user acceptance testing, building business cases, and supporting major installations.

Qualifications

• Bachelor's degree required with 10+ years in software engineering or product ownership.
• Hands-on software development experience before transitioning to product ownership.
• Strong knowledge of AWS and API/web services.
• Experience with software engineering concepts and integration across platforms.
• Business analysis expertise to deliver stakeholder value.
• Strong, credible communication with engineering teams and stakeholders.
• Solid understanding of the software business side, including install base and future plans.
• Familiarity with user acceptance testing frameworks and their benefits.
• Exceptional communication skills with the ability to adapt to audiences.

Responsibilities

• Partner with product development engineers to track design, development, and support issues and solutions.
• Document and report design, reliability, and maintenance problems; track resolution progress.
• Coordinate with field support and customers to resolve problems and expand usage.
• Answer customer questions and provide guidance on product integration and infrastructure issues.
• Gather feedback and maintain functional requirements to shape product vision.
• Manage the full software change request process including cost estimates and risk.

Skills

AWS

API/Web services

Software development

Business analysis

Decision making

Communication skills

Product ownership

Agile

Education

Bachelor's degree

Tools

Jira

Azure DevOps

ServiceNow

Job description

Technical Product Owner

Chicago, IL | Hybrid | Full-Time

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner to join our team in Chicago, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Technical Product Owner serves as the bridge between engineering, customers, and field support for an enterprise software product. This is a hands-on, technical product ownership role suited to a former developer who has grown into product leadership and can speak credibly with engineering teams while driving product value, quality, and adoption.

Key Responsibilities

• Partner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions.
• Identify, document, and report design, reliability, and maintenance problems and bugs; track resolution progress, follow escalation procedures (including issues involving other products or vendors), and keep customers informed.
• Coordinate with field support specialists and customers to resolve problems and expand product usage.
• Answer customer and field support questions, providing guidance on product integration and infrastructure issues.
• Gather and consolidate feedback from customers and field staff; collect, document, and maintain functional requirements, and share insights on customer use, experiences, and non-traditional applications to shape the product vision.
• Manage the full software change request process — capturing need, components affected, cost estimates, risk, resources, and status; defining responses for non-standard or unsupported requests; and contributing to request process flows and templates.
• Design, critique, and oversee user acceptance testing plans and strategies, guiding end-users in defining test environments and acceptance criteria, including approaches aligned with legal or contractual agreements.
• Build business cases that justify project time and resources, and collaborate with stakeholders, development, and testing teams to deliver business solutions.
• Support major installations and customizations, and help enhance the sales process and expand sales opportunities.
• Research new tools and techniques for monitoring product efficacy.

Required Qualifications

• Bachelor's degree with 10+ years of experience in software engineering and/or product ownership, including 6+ years in a Lead Product Owner role.
• Prior hands-on software development experience before transitioning into product ownership.
• Strong knowledge of AWS and API/web services.
• Working knowledge of software engineering, including development methodologies and their phases and deliverables, software design practices, and integration across multiple platforms and systems.
• Business analysis expertise — identifying business needs, evaluating the value of business functions and assets, and recommending solutions that deliver stakeholder value.
• Extensive decision-making and critical-thinking ability, including objectively challenging assumptions, predicting the impact of options, and applying consultative, command, or consensus approaches as appropriate.
• Deep understanding of the business side of a software product, including install base, current uses, advanced features, and future plans.
• Familiarity with major user acceptance testing frameworks and their respective features and benefits.
• Exceptional communication skills — communicates effectively upward, downward, and outward; adapts documents and presentations to the audience; balances empathy with assertiveness; and coaches others on their writing and presentations.

Preferred Qualifications

• Agile certification.
• Experience with Jira, Azure DevOps, and/or ServiceNow.

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: 160,000-170,000 per annual