(1114759) Senior UX Researcher - B2B Product Design

Diversified Services Network; Chicago (IL); Hybrid; USD 118,000 - 123,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a Senior UX Researcher for B2B product design in Chicago, IL, with a hybrid work model and strong benefits. You will lead research for UI concepts, collaborate across teams, and ground product experiences in deep user insights.

Required 8+ years in UX research, a related degree, and proven data storytelling and stakeholder management capabilities. This role emphasizes building scalable UX strategies and actionable recommendations.

Qualifications

• 8+ years of UX research experience in a corporate or B2B environment
• Bachelor's degree or higher in related UX field; 2–3 years may substitute for degree
• Empathy: proven methods for capturing and synthesizing stakeholder and user sentiment
• Adaptive thinking to pivot as requirements evolve and make independent decisions
• Understanding of UI best practices and design theory
• Experience with UI layout, spec and prototyping tools
• Strong multi-project and deadline management
• Excellent communication and interpersonal skills
• Data storytelling capability
• Portfolio demonstrating research expertise

Responsibilities

• Identify where research adds value and prioritize research backlog
• Plan and facilitate user research to translate needs into concepts
• Translate findings into actionable UI design recommendations
• Define prototype requirements with design team
• Integrate user research into product designs
• Create UX artifacts like journey maps and storyboards
• Document goals, themes, and behaviors for handoff
• Document overall UX strategy for downstream partners
• Collaborate with designers and product owners with stakeholder management

Skills

UX research

Empathy

Adaptive thinking

UI best practices

UI prototyping tools

Research portfolio

Communication

Project management

Education

Bachelor's degree in HCI

Tools

UI layout tools

Prototyping tools

Job description

Senior UX Researcher – B2B Product Design

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Researcher – B2B Product Design to join our team in Chicago, IL. We offer a hybrid work model with occasional onsite work required, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Senior UX Researcher will apply expertise in human-computer interaction and user research best practices to guide the concept, prototyping, testing, and documentation of a B2B product's user interface. Working alongside designers, engineers, strategists, and leadership, this person will ground the product experience in a deep understanding of user needs and communicate the vision and path forward.

Key Responsibilities

• Identify where research and testing will add the most value, and prioritize the research backlog based on the product roadmap
• Plan and facilitate user research to clarify user, customer, and business needs, and translate those needs into concepts for compelling interactions
• Translate research and test findings into actionable, prioritized recommendations for UI designs
• Define prototype requirements with the design team to test and iterate on concepts
• Integrate user research into product designs and broader design practices
• Create shareable UX artifacts such as journey maps, storyboards, user flows, and research reports
• Document key goals, themes, elements, and behaviors for implementation and handoff to downstream UI teams
• Document the overall UX strategy – including UI, physical attributes, and guiding principles – to be leveraged across all downstream partners
• Collaborate regularly with designers and product owners; strong stakeholder management is essential

Required Qualifications

• 8+ years of UX research experience, preferably within a corporate or B2B environment
• Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, or a related UX field; an additional 2–3 years of experience may substitute for a degree
• Empathy: proven methods for capturing, organizing, and synthesizing both stakeholder and user sentiment, and applying those insights while listening with an openness to learn
• Adaptive thinking: ability to pivot quickly as requirements and product understanding evolve, view challenges as learning opportunities, and stay open to others' input while confidently making independent decisions
• Thorough understanding of UI best practices, UI design, and essential graphic design theory
• Proficiency with UI layout, spec, and prototyping tools
• Experience managing multiple projects and deadlines, producing results both independently and collaboratively
• Outstanding communication, organization, time management, and interpersonal skills
• Exceptional data storytelling capability
• Portfolio demonstrating research expertise and the ability to articulate your process
• Project management experience is preferred but not required

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: 118,000-123,000 per annual