Night Shift Crisis Counselor

First Choice Services; Fairmont (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) with company match

Disability insurance

Life insurance

Holiday pay

Job summary

First Choice Services in Fairmont, WV is seeking compassionate Crisis Counselors to support callers through the National Suicide Prevention Lifeline 988. You will provide crisis intervention, empathetic listening, and short-term counseling to people in emotional crisis.

We value kindness, resilience, and the ability to communicate clearly under pressure. This role requires strong written and verbal skills, patience, and a commitment to helping others in a fast-paced environment.

Qualifications

• High school diploma or equivalent; four-year degree preferred.
• Strong emotional fortitude and self-awareness.
• Ability to pass background check and pre-employment drug screen.
• Ability to work the assigned shift and have reliable transportation.
• Excellent written and verbal communication and basic computer typing.

Responsibilities

• Answer incoming calls, chats, or texts.
• Input call/chat/text reports into systems.
• Document interactions with visitors in the systems.
• Conduct follow-up calls when appropriate.

Skills

Empathy

Active listening

Communication

Crisis intervention

Documentation

Patience

Education

High school diploma or equivalent

Four-year degree in social or behavioral health services

Tools

Computer basics

Job description

Job Details

Location: Fairmont, WV 26554

About First Choice Services

First Choice Services is a non‑profit operating several free programs and helplines across multiple states with the common goal of making behavioral health and social services easier to access and navigate. We operate from our headquarters in Charleston, WV.

We are looking for

Kind, empathetic, driven candidates who want to help others and be part of a growing, hard‑working team. We need passion for helping people struggling with suicide prevention, mental health, and addiction, and a strong desire to maintain warmth and patience in tough situations.

What does a Crisis Counselor do?

Our Crisis Counselors answer 988 (National Suicide Prevention Lifeline) calls, chats, and texts. They provide crisis intervention, suicide prevention support, and brief supportive counseling to callers experiencing emotional crisis. This requires empathy, patience, active listening, strong customer‑service skills, and attention to detail.

Essential Functions

• Answer incoming calls, chats, or texts;
• Input call/chat/text reports into appropriate systems;
• Document interactions with visitors in the appropriate systems;
• Conduct follow‑up calls when appropriate.

Requirements

• High school diploma or equivalent, required. Four‑year degree in social or behavioral health services (licensure given special consideration) preferred;
• Strong emotional fortitude;
• Self‑awareness regarding fit for the role;
• Ability to pass a background check and pre‑employment drug screen (post‑offer);
• Ability to work the assigned shift;
• Reliable transportation;
• Excellent written and verbal communication skills;
• Computer and typing skills for continuous computer work.

Benefits

• Second‑chance employer;
• Large long‑term recovery population;
• Competitive wages;
• Health, dental, and vision insurance;
• Short‑ and long‑term disability insurance;
• Basic and voluntary life insurance;
• Paid time off package;
• Floating holiday;
• Holiday pay;
• 401(k) with company match after one year of service;
• Rewarding work in a fun environment with fantastic people;
• Massage chairs, quiet rooms, and VR headsets;
• Outreach opportunities;
• Discounted gym membership with the YMCA;
• Employee engagement events.

Equal Opportunity Employer

We are an equal opportunity employer. Come join our team!