108 - Raley's ONE Customer Service Team Leader - Reno

Raley's; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Retirement benefits

Medical/dental/vision insurance

Tuition reimbursement

Scholarships

Family leave

Paid time off

Store discount programs

Discounts on park/gym/phone

EAP

Fun work environment

Job summary

Raley's in Reno, NV is seeking a Customer Service Team Leader who motivates a diverse front-end team to deliver The Raley’s Way. You will supervise a fast-paced environment, ensure outstanding service, and drive store performance while managing safety and policy compliance.

Join a culture that values growth, recognizes achievement, and promotes work-life balance. You will develop future leaders, mentor staff, and partner with store leadership to meet sales budgets and customer satisfaction.

Qualifications

• Friendly and customer service oriented.
• Previous leadership experience.
• Self-motivated with high attention to detail.
• Effective communication with coworkers and customers.
• Ability to work independently and multitask in a fast-paced environment.
• Ability to read and follow verbal and written directions.
• Reliable with attendance.

Responsibilities

• Lead a front-end team to deliver customer service and store performance.
• Plan and supervise opening/closing shifts.
• Analyze department trends and implement improvement plans.
• Ensure safety, policy compliance, and labor controls.
• Develop future leaders.

Skills

Customer service

Leadership

Attention to detail

Communication

Time management

Multitasking

Reading instructions

Job description

Job Description

We are now hiring Great People Who Care! A successful Customer Service Team Leader engages their team to deliver The Raley’s Way, our customer promises and business results. They are able to create a memorable experience whether a customer is entering or leaving the store. The Customer Service Team Leader sets high standards for performance yet has fun, celebrates successes, develops and empowers a diverse front-end team. Communicates the department vision and engages the team members through collaboration and innovative ideas. The Team Leader uses their industry knowledge and expertise to achieve performance for the front end operation, sales performance, management of team members, policy and procedure compliance, safety, security, supervision, training, mentoring and any other duties as assigned.

Be part of our store team and help us make a positive impact in our customer’s lives. We promise our Team Members open and honest communication and opportunities for growth with our company. Our leaders lead with passion and purpose, and celebrate you with meaningful recognition. We promote a healthy life balance because we believe your personal well-being is essential.

We have a passion for food, and we share an inspiring vision, "To change the way the world eats, one plate at a time."

Perks & Benefits

• Competitive compensation, paid weekly


• Retirement Benefits


• Medical, dental, and vision insurance for yourself and eligible dependents


• Tuition Reimbursement for qualified courses


• Scholarship opportunities for continued education


• Family leave and paid time off


• Store discount programs (10% off household groceries, free items)


• Discounts to amusement parks, gym memberships, mobile phone plans, etc.


• Employee Assistance Program (free financial, legal, and mental health services)


• Fun work environment where you have the opportunity to nourish your community

Responsibilities

A Customer Service Team Leader is a responsible, friendly Team Leader who can safely work in a fast-paced environment and provide excellent customer service while supervising and leading a team. Shifts may vary between early morning to closing.

A Customer Service Team Leader’s Responsibilities Include

• Delivering store sales and profit budgets (P&L); Controls shrink, expenses and labor


• Analyzes and measures department business trends; develops and implements plans to maximize operations/customer experience while meeting or exceeding goals/objectives. (e.g. cash handling, check-stand utilization, speed standards, opening/closing procedures)


• Plans, organizes, directs and controls all department activities and operations


• Discusses weekly/period store sales, labor projections, customer satisfaction, cashier speed and safety metrics with department team


• Proactively plans to ensure customer assistance and other service needs throughout


• Provides memorable customer service during daily customer interactions


• Develops future leaders

Desired Qualifications Include

• Friendly and customer service oriented. Interest in food a plus


• Previous leadership experience desired


• Self-motivated, with a high attention to detail, quality and presentation


• Skills to communicate effectively with coworkers and customers


• Ability to work independently, effectively manage time and multitask in a fast-paced environment


• Ability to read, understand and follow through on verbal and written directions


• Ability to reliably meet required work schedule and adhere to company attendance policy

Employees may occasionally experience the following physical demands for an extended period: Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending

Must be 18 years of age

For Internal Transfers/Promotion Candidates

• No disciplinary action during the past 6 months


• Your current leader must recommend that you apply for this position and provide an endorsement

Compensation: The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their relevant education, training, or experience, among other bona fide factors.