020 - Front Office - (01) Primary Care - Medical Receptionist

PAFC; Florida; Hybrid; USD 19,000 - 28,000; Full time

Job summary

Detroit Institute of Arts is seeking a friendly Medical Receptionist to greet patients and visitors, update demographics and insurance data, collect payments, and provide information as needed. You will discharge patients after appointments and assist with follow-up scheduling.

The role requires strong communication, attention to detail, and the ability to learn Pediatric Associate procedures while maintaining patient confidentiality in a patient-facing environment across multiple office

Qualifications

• Minimum 1 year experience in a medical office setting preferred.
• Requires proficient grammar, spelling, and verbal skills.
• Ability to learn Pediatric Associate procedures, policies, and protocols.
• Must be able to maintain patient confidentiality.

Responsibilities

• Check-in patients upon arrival: update demographics, insurance, PCP, pharmacy; collect co-pays and balances; obtain consents and health questionnaires.
• Check out patients: collect balances, provide visit summaries, referral information, portal info, forms, and follow-up appointments.
• Verify insurance and contact patients when insurance is not active or PCP is not appropriate.
• Post patient charges and payments; perform charge/payment reconciliation.
• Scan and upload documents using the Document Management system.
• Sort and deliver mail and PA documents; keep work and waiting areas clean.
• Participate in staff and educational meetings.

Skills

Customer service

Greet patients professionally

Phone etiquette

Maintain patient confidentiality

Professional communication

Tools

Computer system

Scanner

Printer

Fax machine

Job description

PRIMARY FUNCTION

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.


2. Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.


3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.


4. Post-patient charges and payments. Complete charge and payment reconciliation.


5. Scan and upload documents through the Document Management system.


6. Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.


7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, a driver's license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.


• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.


• Ability to read, comprehend, follow oral and written instructions.


• Knowledge of computer and medical terminology desired.


• Interact effectively, supportstaff & maintain a professional working relationship.


• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.


• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.


• Use good judgment & maintain patient confidentiality.


• Must be able to file alpha and numerically.


• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing


• May rotate working in the office and remote/telework.


• Indoor Work


• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.


• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.


• Operating Computer


• Reach Outward


• Manual Dexterity


• Reach Above Shoulder


• Lift/Carry 10 lbs. or less.


• Standing


• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision


• Sense of sound


• Sense of touch


• Sense of Smell


• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.