004 - Customer Service - Chubb

Teleperformance SE; United States; Hybrid; USD 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Perks at Work

Free online classes

Wellbeing resources

Cycle to work

Eyecare voucher

Holiday purchase

Length of service award

Workplace pension

Inspire awards

Refer a friend

Wellbeing webinars

Employee experience support

Zusammenfassung

Teleperformance SE in Manchester is seeking a Customer Service & Claims Advisor to support customers making mobile phone insurance claims. You will handle inbound calls, guide customers through the claim process, answer enquiries and may assist with policy updates while delivering a positive client experience.

Start date 16 November 2026; hybrid role with 2 on-site days in Manchester and 3 days remote. Training is provided, and the team offers supportive guidance, with various perks and a focus

Qualifikationen

• Strong people skills and confidence with PC systems.
• Good attitude and ability to interact with many different people.
• Reliable attendance and timekeeping for customer availability.

Kenntnisse

People skills

PC skills

Positive attitude

Timekeeping

Tools

Computer literacy

Jobbeschreibung

Role Overview

Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance. Handling inbound calls from customers wishing to make an insurance claim. You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required. By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.

Typical Day

What does an average day look like? Now theres a question! You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers and support them by provide a positive experience on every call. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once., 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but dont worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.

Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite. We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights. There is always free food and drink on the go in the office; Pizza, chocolates, sweets - You name it!

What do we need from you?

People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. Computer skills, and the ability to navigate with ease. Flexibility, great attendance and good time keeping to make sure your available for our customers.

Assessment Process

We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.

About the Company

We are the voice of our clients. We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being a great place to work. We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.

Start Date and Schedule

Start Date: 16 November 2026

Shift patterns: Mon - Fri 8.00 am - 9.00 pm, Sat & Sun 8.00 am - 8.00 pm - YOU MUST BE ABLE TO WORK ANY SHIFTS DURING THESE TIMES

Salary: £26,436.80

Training: 2 weeks

Contract: Permanent (Hybrid - 2 week days on site at our Manchester office, 3 days work from home) 40 hours per week.

THIS IS A HYBRID ROLE, YOU MUST BE ABLE TO WORK ONSITE 2 DAYS PER WEEK AT OUR MANCHESTER OFFICE

YOU WILL BE PROVIDED WITH A DESKTOP PC FOR WORKING FROM HOME. YOU MUST BE ABLE TO CONNECT THE PC VIA AN ETHERNET CABLE TO YOUR MODEM; WIFI CONNECTION IS NOT AVAILABLE.

NO TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF EMPLOYMENT.

A CRIMINAL RECORD CHECK (BASIC DBS) AND A CREDIT CHECK WILL BE CARRIED OUT FOR THIS ROLE.

Perks

• Perks at Work Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress Here to support TP journey