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personalberatung das team ag
CRM & Sales Manager
Job summary
A leading healthcare company is seeking an experienced Customer Relationship Manager to enhance customer engagement and retention strategies. This role focuses on developing effective CRM operations and ensuring seamless customer experiences across channels. Successful candidates will possess strong analytical skills, leadership experience, and proficiency in CRM tools, with a commitment to driving results in a dynamic environment.
Benefits
Qualifications
- Minimum 6 years in sales or customer experience, ideally in multinational settings.
- Track record in leading teams and achieving CRM results.
- Fluency in English, strong CRM platform knowledge required.
Responsibilities
- Lead the Customer Relationship team for seamless customer experience.
- Develop CRM strategies for customer engagement and retention.
- Optimize the customer journey and collaborate with Sales and Operations.
Skills
Tools
- Great career opportunity Wide Range of Responsibilities
- Customer Relationship Manager
About Our Client
We're looking for a commercially driven Customer Relationship Manager to lead CRM operations for our multinational partner in the healthcare industry.
Job Description
- Lead and manage the Customer Relationship team to ensure seamless end-to-end customer experience.
- Develop and implement CRM strategies to maximize customer engagement, satisfaction, and retention.
- Oversee and optimize the entire customer journey, from initial contact to post-sales follow-up.
- Leverage CRM tools and analytics to generate actionable insights and drive data-informed decisions.
- Collaborate closely with Sales, Operations, and Digital teams to ensure alignment on customer touchpoints.
- Identify opportunities for growth within existing customer base and support sales conversion initiatives.
- Monitor performance metrics and prepare regular reports to drive continuous improvement.
- Ensure a consistent, premium-level experience across all channels and markets.
The Successful Applicant
A successful CRM Manager should have:
- Minimum 6 years of experience in sales and/or customer experience roles, ideally within multinational environments.
- Proven track record in leading teams and delivering CRM-driven business results.
- Excellent command of English-both written and verbal-is a must.
- Strong knowledge of CRM platforms (e.g., Salesforce, HubSpot, Zoho or similar) and customer data tools.
- Strategic thinker with a hands-on approach and the ability to drive execution.
- Solid understanding of customer journey mapping and experience optimization.
- Ability to work cross-functionally and influence without authority.
- Agile, analytical, and highly customer-centric mind.
- Fluent English
What's on Offer
- Opportunity to work in a leading healthcare company in Istanbul (Asia).
- A supportive work environment that encourages innovation and professional growth.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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