Workforce Intelligence & Operations Analyst

Personify Health, Inc.; Tuzla; On-site; TRY 180,000 - 280,000; Full time

Job summary

Personify Health, Inc. in Tuzla, Turkey, is seeking a Workforce Management & Operations Analyst to turn workforce data into staffing decisions that keep Member Services running at its best.

You will own end-to-end performance reporting, forecast staffing needs, monitor real-time service levels, build dashboards, deliver ad-hoc analyses, and ensure data integrity across sources to empower leaders. Required: a bachelor’s degree and 2+ years of analytical experience; proficiency with WFM software

Qualifications

• Bachelor’s degree or equivalent
• 2+ years of experience with analytical processes, tools, and approaches
• Experience with Workforce Management software covering scheduling, performance tracking, and reporting
• Proficiency with analytical and reporting tools sufficient to build, modify, and maintain dashboards and performance reports

Responsibilities

• Own performance reporting end-to-end: daily, weekly, and month-end reports for stakeholders.
• Analyze and forecast staffing needs: model headcount vs engaged members, attrition, holidays.
• Monitor real-time service level performance and propose schedule adjustments.
• Build and maintain dashboards and self-service reporting tools for internal stakeholders.
• Deliver ad-hoc analysis and recommendations for leadership.
• Maintain data integrity across all sources and resolve data quality issues.

Skills

Analytical skills

Dashboarding

Reporting

Forecasting

Education

Bachelor’s degree or equivalent

Tools

Workforce Management software

Reporting tools

Job description

Personify Health, Inc. in Tuzla, Turkey, is seeking a Workforce Management & Operations Analyst to turn workforce data into staffing decisions that keep Member Services running at its best.

You will own end-to-end performance reporting, forecast staffing needs, monitor real-time service levels, build dashboards, deliver ad-hoc analyses, and ensure data integrity across sources to empower leaders. Required: a bachelor’s degree and 2+ years of analytical experience; proficiency with WFM software