Voice Room Operations Manager

StarMaker; Turkey; On-site; TRY 180,000 - 240,000; Full time

Job summary

StarMaker is seeking a results-oriented operations leader to drive user operations and mid-tier voice room growth in Turkey. You will manage room owners and active users, coordinate host teams, and run local activities to boost engagement and revenue.

You will monitor performance, deliver weekly reports with actionable insights, and collaborate closely with the China operations team to align on strategy and execution.

Qualifications

• Experience in user operations, community management, live streaming, voice rooms, or social entertainment platforms.
• Experience in recruiting, training, or managing the host.
• Strong communication, relationship management, problem-solving, and proactive execution skills.
• Basic data analysis skills and proficiency in Excel or Google Sheets.

Responsibilities

• Responsible for user operations and mid-tier voice room growth in StarMaker's Turkish market, including user relationship management, room performance improvement, activity execution, and local host team building.
• Build and maintain relationships with room owners, active users, and potential high-value users; follow up on inactive or declining users.
• Identify and support high-potential mid-tier rooms, improve user engagement, gifting consumption, and room revenue.
• Recruit, train, schedule, and manage a local host team, ensuring effective daily operations and performance.
• Organize room activities, incentive programs, and promotional campaigns to drive participation and spending.
• Monitor user and room performance, analyze changes, and provide weekly reports with actionable suggestions.
• Collect local feedback and coordinate closely with the China operations team.

Skills

Communication

Relationship management

Problem solving

Proactive execution

Data analysis

Tools

Excel/Google Sheets

Job description

Responsible for user operations and mid-tier voice room growth in StarMaker's Turkish market, including user relationship management, room performance improvement, activity execution, and local host team building.

Responsibilities:

• User Management: Build and maintain relationships with room owners, active users, and potential high-value users. Follow up on inactive or declining users.
• Room Growth: Identify and support high-potential mid-tier rooms, improve user engagement, gifting consumption, and room revenue.
• Host Team Management: Recruit, train, schedule, and manage a local host team, ensuring effective daily operations and performance.
• Activity Operations: Organize room activities, incentive programs, and promotional campaigns to drive participation and spending.
• Data & Reporting: Monitor user and room performance, analyze changes, and provide weekly reports with actionable suggestions.
• Team Collaboration: Collect local feedback and coordinate closely with the China operations team.

Requirements:

• Experience in user operations, community management, live streaming, voice rooms, or social entertainment platforms.
• Experience in recruiting, training, or managing the host.
• Strong communication, relationship management, problem-solving, and proactive execution skills.
• Basic data analysis skills and proficiency in Excel or Google Sheets.