Technical Support Engineer – Dutch Speaker

EvolveTalent; Turkey; On-site; TRY 2,205,000 - 3,308,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid working environment

Global, inclusive workplace

Safety, ethics and belonging focus

Training and development opportunities

Structured internal training programs

Energy-efficient technologies exposure

Long-term career development

Job summary

EvolveTalent is seeking a Dutch-speaking Technical Support Engineer to join their international team. You will provide technical assistance to customers across the EMEA region, handling inquiries via phone, email, and chat, and collaborating with Sales, R&D, and Manufacturing to resolve complex issues.

Ideal candidates have a degree in Electrical/Electronic Engineering and strong Dutch/English communication skills.

Qualifications

• Bachelor's degree in Electrical or Electronic Engineering or related technical discipline.
• Basic understanding of electrical products and their applications.
• Basic knowledge of computer networks.
• Excellent Dutch and English language skills.
• Strong analytical and problem-solving abilities.
• Clear and professional communication skills.
• Customer-oriented mindset and willingness to learn.
• Ability to work with colleagues across functions and countries.

Responsibilities

• Provide technical support and troubleshooting for single-phase UPS products (hardware and software).
• Respond to inquiries via phone, email, web tickets and online chat.
• Assist with product selection, documentation, warranty inquiries, repair requests, and calibration needs.
• Escalate non-standard technical issues to Level 2/3 and other specialists.
• Coordinate with Sales, Product Management, R&D, Manufacturing and Logistics on escalations.
• Maintain up-to-date process documentation and participate in improvement initiatives.
• Contribute to higher customer satisfaction and faster response and resolution times.
• Support a high-quality, customer-focused service culture.

Skills

Dutch language

English language

Customer service

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Electrical/Electronic Engineering

Job description

Technical Support Engineer – Dutch Speaker

Multiple Locations possible: Budapest, Hungary | Istanbul, Türkiye | Casablanca, Morocco | Zaltbommel, the Netherlands

Working model: Hybrid

Relocation assistance: Not available

EvolveTalent® is supporting one of our international clients, a global leader in energy management technologies and sustainable electrical solutions, in the search for a Dutch-speaking Technical Support Engineer.

This is an excellent opportunity for an early-career electrical or electronic engineering professional who enjoys solving technical problems, supporting customers, and working within an international environment.

The Opportunity

As a Technical Support Engineer, you will provide technical assistance to customers, end users, distributors, wholesalers, panel builders, internal teams, and other business partners. You will act as a key point of contact through telephone, email, web tickets, and online channels, supporting customers with questions related to the company’s electrical product portfolio. The role combines technical troubleshooting, customer support, product guidance, and close cooperation with sales, quality, logistics, product management, research and development, manufacturing, and service teams. You will primarily support customers across the EMEA region, while occasionally assisting colleagues and customers in APAC and the Americas.

Key Responsibilities

• Provide technical support and troubleshooting assistance related to single-phase UPS products, including both hardware and software.
• Respond to customer enquiries through phone, email, web tickets, and online chat.
• Support customers with product selection, application guidance, technical documentation, warranty enquiries, repair requests, and calibration needs.
• Act as the first point of escalation for non-standard technical enquiries and more advanced troubleshooting cases.
• Manage and follow up on technical escalations involving Level 2, Level 3, Quality, and other specialist teams.
• Collaborate with internal departments, including Sales, Product Management, Research and Development, Manufacturing, Logistics, Quality, and Service.
• Maintain accurate and up-to-date process documentation.
• Participate in knowledge-sharing sessions and continuous improvement initiatives.
• Contribute to improving customer satisfaction, reducing customer effort, and enhancing response and resolution times.
• Support a high-quality, performance-driven customer service culture.

Candidate Profile

We are looking for a technically minded and customer-focused professional who is confident communicating in both Dutch and English.

The ideal candidate will have:

• A bachelor’s degree in Electrical Engineering, Electronic Engineering, or a closely related technical discipline.
• A basic understanding of electrical products and their applications.
• Basic knowledge of computer networks.
• Excellent Dutch and English language skills.
• Strong analytical and problem-solving abilities.
• Clear and professional communication skills.
• A customer-oriented mindset and willingness to learn.
• The ability to work effectively with colleagues across different functions and countries.

Previous professional experience is not essential. Applications from recent graduates and junior professionals with relevant academic, internship, or practical technical experience are welcome.

What Our Client Offers

• Competitive compensation and benefits.
• A hybrid and flexible working environment.
• An international and inclusive workplace.
• A strong focus on safety, ethics, equality, and belonging.
• Continuous learning and development opportunities.
• Access to structured training and internal development programmes.
• The opportunity to work with innovative and energy-efficient technologies.
• Long-term career development within a global organisation.

About EvolveTalent®

At EvolveTalent®, we believe that recruitment is not only about matching skills with a role. It is about connecting people, values, potential, and purpose.

We support organisations across Europe with human-centred recruitment, executive search, talent acquisition, and career development services. Our approach combines professional expertise, market knowledge, and genuine care for both candidates and clients.

Throughout the recruitment process, we aim to provide transparent communication, a respectful candidate experience, and individual support.

EvolveTalent® – Evolving Talent, Connecting Hearts.

We welcome applications from candidates of all backgrounds and are committed to supporting an inclusive and respectful recruitment process.