Technical Specialist - Repair & Customer Tech Support

Lex; Fatih; On-site; TRY 200,000 - 280,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to provide expert technical support and troubleshooting for customers, delivering an Apple-first experience on the shop floor. You will educate customers about repair options and Apple services, demonstrating empathy and helping customers get the most out of their devices while upholding Apple's values of inclusion and diversity.

Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs and

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and public holidays.
• Proficient in the local language, both written and spoken.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and repair processes to support efficient repairs.
• Support customers with Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Identify recurring repair problems and provide feedback to Apple.
• Educate customers on repair options and Apple products and services.

Skills

Technical expertise

Customer service

Interpersonal skills

Teamwork

Job description

Apple Retail is seeking a Technical Specialist to provide expert technical support and troubleshooting for customers, delivering an Apple-first experience on the shop floor. You will educate customers about repair options and Apple services, demonstrating empathy and helping customers get the most out of their devices while upholding Apple's values of inclusion and diversity.

Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs and