Tailor - Istanbul

Golden Goose; Fatih; On-site; TRY 150,000 - 210,000; Full time

Job summary

A luxury fashion brand in Istanbul is seeking a passionate Tailor to provide personalized tailoring services that extend product lifespan while building long-lasting customer relationships. The ideal candidate must be fluent in English and Turkish, with previous tailoring experience in retail or customer service viewed as a plus. Competitive employment type offered with full-time hours in a creative and dynamic retail environment.

Qualifications

• Previous experience as Tailor in retail or customer service is a plus.
• Experience in providing personalized services and customer engagement.
• Ability to work with digital tools effectively.
• Entry level role with full-time employment.

Responsibilities

• Offer personalized tailoring services to extend product lifespan.
• Deliver a suite of clothing repair and alteration services.
• Develop a showcase catalog of unique embroidery designs.
• Provide expert advice on bespoke services to customers.
• Collaborate with team in sales and customer engagement activities.
• Maintain a pristine tailoring area adhering to standards.

Skills

Fluency in English

Fluency in Turkish

Strong communication skills

Team building abilities

Problem solving skills

Effective time management

Customer service mindset

Tools

Sales Force

Golden App

Xstore

Stealth

Job description

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Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

MISSION

The Tailor is responsible to extend the life of Golden Goose products through Repairing and Remaking services within the sustainability strategy. The Tailor is able to engage inspire, anticipate and respond to customer needs and wishes, building long lasting customer relationships, and ensuring a high level of customized experience.

Essential Duties And Responsibilities

• Offering personalized tailoring services to craft distinctive pieces that not only meet the customer's desires but also contribute to extending the lifespan of each product and related memories.
• Delivering a comprehensive suite of clothing repair and alteration services, including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, basic alterations and tailoring, button replacement, adding pins and brooches.
• Developing a showcase catalog featuring unique embroidery designs and examples of customized products, inviting customers to explore the possibilities of personal expression through fashion.
• Providing expert advice and recommendations on bespoke services, empowering customers to make choices that best reflect their individuality and style.
• Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.
• Passionately convey the brand’s vision and heritage to clients, representing its values authentically, infusing GG brand identity to co-create GG items consistently and in a respectful way.
• Maintain the tailoring area in pristine condition, adhering to our visual merchandising standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth)

Key Requirements

• Fluency in English and Turkish. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Previous experience as Tailor, preferably in the retail/ Customer service sector is considered a plus.
• Problem solving and effective time management skills.
• Effective communication and negotiation skills. Proving strong team building abilities.
• Location: Istanbul

We are an equal opportunity employer and passionately believe that our strength lies in people uniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

Seniority level

Entry level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Retail Apparel and Fashion

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