Support Services Specialist

ABB; Fatih; Hybrid; TRY 300,000 - 420,000; Full time

Job summary

ABB is seeking a proactive professional to support the sales organization by handling customer inquiries and maintaining sales databases. You will collaborate with the sales team to prepare complete offers and drive opportunities across international markets, while coordinating with internal teams to ensure smooth project delivery.

The role emphasizes high-quality service, risk-compliant operations, and effective communication with customers and stakeholders.

Qualifications

• Bachelor's degree in a relevant field is required.
• 2–5 years of professional experience is expected.
• Fluency in English; Turkish language proficiency required.
• Strong communication, presentation, and stakeholder management skills.
• Experience with MDG, Salesforce, SAP and MS Office is a plus.

Responsibilities

• Assist sales by responding to customer inquiries and maintaining sales databases.
• Prepare complete offers with the sales team and support international projects to delivery and opportunities.
• Coordinate internal and external activities to meet business needs and SLAs.
• Provide information for risk reviews and ensure compliance with ABB policies and ethics.
• Support cross-functional work across IT, HR, Finance and other admin areas.

Skills

English proficiency

Turkish proficiency

Advanced communication

Presentation skills

Customer communication

Negotiation

Stakeholder management

Attention to detail

Multitasking ability

Independent initiative

Education

Bachelor's degree in a relevant field

Tools

MDG

Salesforce

SAP

MS Office

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Local Division Manager

__

Your Role And Responsibilities

In this role, you will have the opportunity to provide assistance and support to the sales organization by responding to customer inquiries and maintaining sales-related databases. You will play a key role in ensuring smooth sales operations and customer satisfaction.

The work model for the role is: {hybrid}

You will be mainly accountable for:

• Taking responsibility for preparing complete offers in collaboration with the sales team and working holistically with sales processes in international markets – all the way to project delivery and supporting customer discussions in coordination with the sales team to secure business opportunities.
• Full scope of day to day support services operations & Works independently.
• Internal & external coordination, Provides service(s) in various administrative areas (including IT, HR, Finance, and other administrative areas) to the relevant business(es) to meet current needs, identify performance gaps, and address emerging requirements,
• Performs tasks with a focus on high quality to ensure customer satisfaction, Oversees the delivery of services by external providers in line with Service Level Agreements (SLAs) and reports any shortcomings and areas of improvement,
• Providing information to the risk review process in accordance with ABB policy and sometimes participating in the risk review assessment,
• Demonstrates ABB’s core values and organization safety and integrity standards and acts accordingly, Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area,
• Ensures adherence to all relevant internal and statutory regulations and policies, Ensures integrity and compliance with ABB values and ethics in all activities,
• Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks,
• Ensures adherence to the collaboration objectives of the team to maximize results for ABB, Manages relationships with stakeholders in their own area of responsibility and ensures alignment.

Qualifications For The Role

• Bachelor's degree in a relevant field,
• Minimum of 2-5 years of professional experience,
• Good knowledge of English, Turkish language proficiency is required,
• Advanced communication and presentation skills,
• Ability to effectively communicate and present to both customers and internal teams,
• Strong attention to detail, accuracy, and ability to manage multiple tasks,
• Preferable knowledge of MDG, Salesforce
• Logistics and Customs experience is a plus
• SAP knowledge is a plus & Proficiency in MS Office tools
• The ability to work independently and take initiative, responsible approach.
• Willing to work with co-workers with different culture background.
• You demonstrate strong communication, negotiation, and stakeholder management skills.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?