Supervisor-Housekeeping

Sheraton Hotels & Resorts; Çankaya; On-site; TRY 180,000 - 280,000; Full time

Job summary

Sheraton Hotels & Resorts in Ankara is seeking a non-management, full-time Housekeeping Supervisor. You will inspect guest rooms and public areas after cleaning, coordinate with Engineering, Front Office, and Laundry, and assist management with staffing, training, and scheduling.

Responsibilities include ensuring safety, maintaining standards, and addressing guest needs. You will lead a team, communicate effectively, and help deliver a high-quality guest experience in a demanding hotel

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Inspect guest rooms, public areas, pool, etc. after housekeeping to ensure quality standards.
• Run sold room reports and verify room status; identify discrepant rooms.
• Coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Assist management in hiring, training, scheduling, evaluating, and coaching staff.
• Prepare, distribute, and communicate changes in room assignments; inform next shift.
• Follow safety, security, and company policies; report hazards or incidents.
• Maintain professional appearance and protect company assets; greet guests per standards.
• Communicate clearly with colleagues; develop positive working relationships.

Education

High school diploma or G.E.D. equivalent

Related Work Experience: At least 1 year

Supervisory Experience: At least 1 year

Job description

Job Number

26077013

Job Category

Housekeeping & Laundry

Location

Noktali Sokak Kavaklidere, Ankara, Türkiye, Türkiye, 6700VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualification

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualification

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Sheraton ailesine katıldığınızda, küresel topluluğumuzun da bir üyesi haline gelirsiniz. 1937'den beri insanların bir araya gelmek ve bağlantı kurmak için seçtiği bir mekan olduk. Sheraton çalışanları dünya genelinde 400'ü aşkın topluluklarıyla bir aidiyet duygusu yaratır. İlgi çekici deneyimler ve düşünceli hizmet anlayışıyla misafirleri bizimle konaklamaya davet ediyor, onları en iyi şekilde ağırlıyor ve birbirleriyle bağlantı kurmaya teşvik ediyoruz. Anlamlı bir misafir deneyimi sunmaktan heyecan duyan bir takım oyuncusuysanız, bir sonraki kariyer fırsatınızı Sheraton'da keşfetmenizi tavsiye ediyoruz. 'Dünyanın Buluşma Yeri' olma misyonumuzda bize katılın. Sheraton Hotels & Resorts'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz . İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın , mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın .