Store Floor Leader & CRM Excellence

Hermès; Fatih; On-site; TRY 350,000 - 490,000; Full time

Job summary

Hermès in Istanbul, Turkey is seeking a Store Leader to drive excellence on the shop floor and lead a high-performing team. You will oversee customer service standards, CRM initiatives and staff training, while coordinating with management to ensure peak coverage during busy periods.

The role requires strong leadership, CRM focus and an ability to manage stock and store operations with impeccable presentation. You will report to the Store Manager and uphold Hermès standards.

Qualifications

• Experience leading a team in a fast-paced store environment.
• Strong CRM focus and customer relations management.
• Excellent communication and managerial skills.

Responsibilities

• Lead and develop the store team on the shop floor.
• Provide direction, feedback and support to deliver high service standards.
• Induct new staff and supervise temporary staff for smooth operations.
• Train staff on in-store procedures, product knowledge and presentation.
• Coordinate coverage with Store Manager during holidays and peak periods.
• Develop client relations and maintain accurate CRM data with duplicates management.
• Drive sales targets and provide guidance on sales tools and processes.
• Oversee stock flow, merchandising and stock accuracy.
• Deputise for the Store Manager when absent and participate in store projects.

Skills

Second in command

Organised

CRM focus

Communication

Management

IT skills

Team player

Professional under pressure

Job description

Hermès in Istanbul, Turkey is seeking a Store Leader to drive excellence on the shop floor and lead a high-performing team. You will oversee customer service standards, CRM initiatives and staff training, while coordinating with management to ensure peak coverage during busy periods.

The role requires strong leadership, CRM focus and an ability to manage stock and store operations with impeccable presentation. You will report to the Store Manager and uphold Hermès standards.