Starbucks Flagship Store Operations Manager (Tersane İstanbul)

Alshaya Group; Fatih; On-site; TRY 900,000 - 1,200,000; Full time

Job summary

Starbucks is seeking a Flagship Operations Manager to lead a multidisciplinary team across coffee, culinary, retail, events, and guest experience. You will drive elevated hospitality, operational excellence, team development, and commercial success at our new Flagship Store.

You will inspire and coach leaders, manage large-scale, high-volume operations, and collaborate with partners to deliver memorable experiences and meaningful community engagements.

Qualifications

• 10+ years leadership experience in hospitality or luxury retail.
• Excellent leadership and people development skills.
• Strong stakeholder management and communication abilities.
• Excellent command of English, both written and spoken.
• Analytical and problem-solving capabilities.
• Ability to balance strategic thinking with hands-on leadership.
• Experience managing large-scale, high-volume operations.

Responsibilities

• Lead all aspects of the Flagship Store operation across coffee, culinary, retail, events, and guest experience.
• Deliver an elevated guest experience reflecting Starbucks' hospitality, quality, and customer connection.
• Inspire, coach, and develop store team through strong leadership and accountability.
• Drive business performance by achieving sales, profitability, productivity, and operational goals.
• Foster community engagement through events, partnerships, and in-store experiences.
• Ensure top standards of operational excellence, food safety, compliance, and brand execution.
• Use business insights and performance metrics to identify opportunities and drive results.
• Collaborate with internal and external stakeholders to develop events, tastings, and brand activations.
• Own overall store performance including sales growth, profitability, labor management, and efficiency.
• Identify opportunities to grow revenue across coffee, food, merchandise, and experiences.

Skills

Leadership

Stakeholder mgmt

People development

Operational leadership

Hospitality industry

Customer experience

English proficiency

Job description

Inspire Connection. Elevate Experiences. Lead Our Flagship Destination.

At Starbucks, we create places where people connect, communities thrive, and meaningful experiences happen every day. As we prepare to launch a unique Flagship Store, we are looking for an exceptional leader to bring our vision to life.

This is more than a leadership role. As our Flagship Operations Manager, you will lead a multidisciplinary team across coffee, culinary, retail, events, and guest experience functions. You will be responsible for delivering an elevated hospitality experience while driving operational excellence, team development, and commercial success.

Key Responsibilities

• Lead all aspects of the Flagship Store operation, ensuring exceptional execution across coffee, culinary, retail, events, and guest experience functions.
• Deliver an elevated guest experience that reflects Starbucks' commitment to hospitality, quality, and customer connection.
• Inspire, coach, and develop store team through strong leadership and a culture of accountability and excellence.
• Drive business performance by achieving sales, profitability, productivity, and operational goals.
• Foster meaningful community engagement through events, partnerships, and unique in-store experiences.
• Ensure the highest standards of operational excellence, food safety, compliance, and brand execution.
• Use business insights and performance metrics to identify opportunities and continuously improve results.
• Collaborate with internal and external stakeholders to develop events, workshops, tastings, cultural experiences, and brand activations
• Own overall store performance, including sales growth, profitability, labor management, and operational efficiency
• Identify opportunities to grow revenue across coffee, food, retail merchandise, and experience-led initiatives

Skills & Competencies

• Minimum 10 years of leadership experience within hospitality, luxury retail, premium food & beverage, lifestyle brands, or customer experience-driven environments,
• Excellent leadership and people development skills
• Outstanding stakeholder management and communication abilities
• Excellent command of English, both written and spoken
• Strong analytical and problem-solving capabilities
• Ability to balance strategic thinking with hands-on operational leadership
• Passion for delivering memorable customer experiences
• Adaptability in a fast-paced, dynamic environment
• Experience leading multi-department teams and developing leaders
• Proven experience managing large-scale, high-volume operations