Spa Sales & Service Supervisor (OTE & Commissions)

Spa Soul; Fatih; On-site; TRY 400,000 - 700,000; Full time

Job summary

Spa Soul in Fatih, Istanbul is seeking a proactive Spa Operations Supervisor to oversee service delivery, drive treatment sales, and ensure high standards of cleanliness and guest satisfaction. You will coordinate with department heads, manage staffing and schedules, monitor financial performance, and implement SOPs.

Fluency in English is required, with 2 years in a supervisory or sales role, and a high school diploma or sales cert.

Qualifications

• Fluent in English (written and spoken).
• Minimum 2 years’ experience in a spa supervisory or sales-related role.
• High school diploma or sales certification.
• Strong interpersonal and communication skills.
• Willingness to work shifts, including evenings and weekends.

Responsibilities

• Supervise daily spa operations, ensuring service quality, cleanliness, and proper maintenance standards.
• Coordinate with department heads to uphold operational excellence.
• Manage financial targets, control costs, and prepare revenue and expense reports.
• Implement and update spa operating procedures, policies, and training manuals.
• Support and train spa therapists and reception staff, addressing queries and identifying training needs.
• Develop therapists’ shift schedules and assist with appointment bookings.
• Contribute to the development and revision of the spa menu.
• Monitor and respond to client feedback professionally.
• Drive retail and service sales through strong customer engagement.

Skills

English fluency

Interpersonal skills

Sales orientation

Shift flexibility

Education

High school diploma

Job description

Spa Soul in Fatih, Istanbul is seeking a proactive Spa Operations Supervisor to oversee service delivery, drive treatment sales, and ensure high standards of cleanliness and guest satisfaction. You will coordinate with department heads, manage staffing and schedules, monitor financial performance, and implement SOPs.

Fluency in English is required, with 2 years in a supervisory or sales role, and a high school diploma or sales cert.