Spa Sales Representative (IST)

Spa Soul; Fatih; On-site; TRY 400,000 - 700,000; Full time

Job summary

Spa Soul in Fatih, Istanbul is seeking a proactive Spa Operations Supervisor to oversee service delivery, drive treatment sales, and ensure high standards of cleanliness and guest satisfaction. You will coordinate with department heads, manage staffing and schedules, monitor financial performance, and implement SOPs.

Fluency in English is required, with 2 years in a supervisory or sales role, and a high school diploma or sales cert.

Qualifications

• Fluent in English (written and spoken).
• Minimum 2 years’ experience in a spa supervisory or sales-related role.
• High school diploma or sales certification.
• Strong interpersonal and communication skills.
• Willingness to work shifts, including evenings and weekends.

Responsibilities

• Supervise daily spa operations, ensuring service quality, cleanliness, and proper maintenance standards.
• Coordinate with department heads to uphold operational excellence.
• Manage financial targets, control costs, and prepare revenue and expense reports.
• Implement and update spa operating procedures, policies, and training manuals.
• Support and train spa therapists and reception staff, addressing queries and identifying training needs.
• Develop therapists’ shift schedules and assist with appointment bookings.
• Contribute to the development and revision of the spa menu.
• Monitor and respond to client feedback professionally.
• Drive retail and service sales through strong customer engagement.

Skills

English fluency

Interpersonal skills

Sales orientation

Shift flexibility

Education

High school diploma

Job description

Objective

To oversee and drive spa treatment and service sales, while implementing effective strategies to meet performance and revenue goals.

Objective

To oversee and drive spa treatment and service sales, while implementing effective strategies to meet performance and revenue goals.

Key Responsibilities

• Supervise daily spa operations, ensuring service quality, cleanliness, and proper maintenance standards
• Coordinate with department heads to uphold operational excellence
• Manage financial targets, control costs, and prepare revenue and expense reports
• Implement and update spa operating procedures, policies, and training manuals
• Support and train spa therapists and reception staff, addressing queries and identifying training needs
• Develop therapists’ shift schedules and assist with appointment bookings
• Contribute to the development and revision of the spa menu
• Monitor and respond to client feedback professionally
• Drive retail and service sales through strong customer engagement

Requirements

• Fluent in English (written and spoken); a second language is a plus
• Minimum 2 years’ experience in a spa supervisory or sales-related role, preferably in an international-standard spa
• High school diploma or sales certification
• Strong interpersonal and communication skills
• Willingness to work shifts, including evenings and weekends

Preferred Skills

• Proven business acumen
• Spa or hospitality operations management
• Financial reporting
• Human resource and team leadership
• Sales and retail strategy
• Customer relationship management
• Marketing and public relations exposure
• Intermediate to advanced computer literacy
• Professional business writing skills

Personality Traits

• Clear and articulate communicator
• Self-motivated and enthusiastic
• Personable and empathetic
• Sales-oriented with a professional appearance and demeanor

Please Read Before Applying

• Remuneration: The displayed annual salary is an On-Target Earnings (OTE) figure, which includes estimated bonuses and commissions.
• Salary Structure: Our base salary structure is standardized. Progression within this structure is based on seniority, defined by tenure, and includes an annual bonus increment awarded for each completed year of service.
• OTE Variation: The OTE is subject to variation based on the specific branch and monthly targets due to differing bonus and commission potentials.
• Salary Expectations: We do not solicit salary expectations from applicants during the recruitment process.
• Candidate Suitability: Candidates for whom the published OTE range, considering branch-specific variable components, does not align with their financial requirements are advised not to proceed with an application.
• CV Requirements: Applications submitted with CVs that do not include a photograph, or that are otherwise incomplete, will not be processed and will be eliminated from consideration.