Solution Center Agent

Volt Lines; Fatih; On-site; TRY 25,000 - 33,000; Full time

Benefits offered by this job

RSU equity program

Private health insurance

Transport allowance

Flexible hours

Paid time off

Job summary

Volt Lines seeks a Solution Center Agent in Istanbul to support drivers and customers in a fast-paced urban mobility platform. You will handle back-office approvals, document validations, and incident coordination, ensuring smooth daily operations.

The role requires strong communication, problem-solving, and adaptability in a dynamic environment, with opportunities to grow in a technology-driven mobility startup.

Qualifications

• Recent graduate or intern with relevant experience.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Operational Approval and Audit (Back-Office)
• Verify and approve drivers’ uploaded documents through official channels (e-Government systems).
• Review and register corporate documents of suppliers and fleets into the system.
• Examine CAPA records, validate evidence, and finalize the process.
• Join the call center during peak hours and handle incoming calls professionally.
• Coordinate with OpEx, Fleet, Insurance in emergencies such as accidents or breakdowns.
• Resolve support requests from customers and drivers regarding directions or items.

Skills

Problem solving

Communication

Interpersonal skills

Adaptability

Job description

Join us and be a part of shaping the future of urban mobility!

Some complain about traffic but some are actually doing something about it. Join us on our mission to reduce traffic in Istanbul by increasing the accessibility of sustainable shared mobility.

Who are we?

Volt Lines is the only technology-enabled player in the Turkish market competing against legacy incumbents and it reduces emissions and traffic by turning premium 16-seater buses into a viable alternative to single occupancy vehicles.

What we do?

In Istanbul, over 50,000 buses operate at 31% efficiency. These buses, which contribute to the city's traffic with empty seats, could also be the solution to its problem. Volt Lines is the only shuttle service provider that has both software as well as a transport service. This allows for optimal harmonization of the software and operation resulting in the creation of great experiences and services. Notable examples of these innovative services include DRT and Marketplace. DRT (short for Demand-Responsive Transport) was covered by a Harvard Business School case study that is being taught at the MBA school. Marketplace on the other hand allows companies to sell empty seats on their buses to neighboring passengers who are going in the same direction at the same time.

Let's work together to shape the future of mobility.

We're looking for Solution Center Agent to join us in shaping the future of urban transportation using the latest technologies.

Responsibilities

• Operational Approval and Audit (Back-Office)
• Verify and approve drivers’ uploaded documents such as driver’s licenses, SRC certificates, psychotechnical certificates, and OHS documents through official channels (e-Government systems, etc.).
• Review and register corporate documents of suppliers and fleets, including tax certificates and trade registry gazettes, into the system.
• Examine Corrective and Preventive Action (CAPA) records created by the Field Audit team, validate supporting evidence, and finalize the process.
• Clear all accumulated approval queues at the beginning of each shift to ensure uninterrupted operational continuity.
• Live Support and Crisis Management (Inbound)
• Join the call center system during designated peak hours and handle incoming calls in a professional manner.
• Coordinate with relevant departments (OpEx, Fleet, Insurance) in emergency situations such as accidents, breakdowns, or driver health issues.
• Resolve support requests from customers and drivers regarding directions, lost items, and general inquiries.
• Respond to written complaints and tickets received through Zendesk and similar CRM platforms using the company’s communication standards.
• Driver Development and Field Discipline (Outbound)
• Contact drivers who received low ratings (1–3 stars) within the last 24 hours, provide feedback, and initiate improvement processes.
• Monitor the Control Tower (Live Map) system and intervene instantly with drivers who deviate from routes or remain offline despite their shifts having started.
• Deliver remote live training sessions to new drivers regarding application usage and operational procedures.

Requirements

• Recent graduate or professional with relevant internship or work experience
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Benefits

• Innovative Environment: Volt Lines operates in a fast-growing, innovative industry, offering opportunities to work on impactful projects with cutting-edge technology.
• Career Growth: Volt Lines is committed to employee development, offering opportunities for career progression, training, and skill enhancement.
• Work-Life Balance: Volt Lines offers flexible working hours as well as a flexible paid time-off policy that promotes a healthy work-life balance.
• Startup Culture: Volt Lines embodies a startup environment that promotes creativity, autonomy, and innovation, providing employees with the freedom to take initiative and make decisions.
• Inclusive Work Culture: Volt Lines values different perspectives, backgrounds, and experiences, and fosters an inclusive workplace where everyone can thrive.
• Impact on Urban Mobility: Volt Lines focuses on revolutionizing urban transportation and sustainability, giving employees a chance to contribute to a purpose-driven mission.
• Compensation and Benefits: Volt Lines offers its employees a best-in-class equity program (RSUs), the chance to earn up to 20 salaries in a year, private health insurance, food and transportation allowances among other perks.