Service Planning Coordinator (Dispatcher)

Videojet Technologies; Ataşehir; On-site; TRY 240,000 - 320,000; Full time

Job summary

Videojet Technologies, a Veralto Company, is seeking a Service Planning Coordinator in Istanbul to organize and coordinate field service engineers to meet customer needs. You will manage schedules, coordinate interventions, and ensure timely deliveries of parts while maintaining high service quality.

Ideal candidates bring 1–3 years in a customer-service setting, familiarity with Salesforce, and strong English communication.

Qualifications

• 1-3 years of industry experience or related customer service experience.
• Experience with Salesforce CRM is a plus.
• Strong written and verbal communication skills in English are preferred.
• Comfortable working in a customer-focused environment where urgent operational needs may require schedule flexibility.
• Experience in marking and coding industry, industrial automation or related industry is a plus.

Responsibilities

• Manage the schedule of around 20 Field Service Engineers by assigning interventions, preventive maintenance, and installations according to skills, location, urgency, etc.
• Send and track deliveries of parts needed to fulfil service tasks.
• Monitor service appointments and delivery of parts ordered by Field Service Engineers.
• Confirm visits to our customers.
• Update dashboards (e.g. availability of Field Service Engineers and response time).
• Ensure efficient communication with Account managers and Field Service Engineers.

Skills

Service planning

Customer service

CRM (Salesforce)

Multi-tasking

Communication skills

Tools

Salesforce

Job description

Are you…

• Interested in working for an international and diverse company?
• Interested in developing your career in a leading Printing, Coding and Marking industry?
• Looking for a friendly and supporting team?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions.

You as a Service Planning Coordinator (Dispatcher) at Videojet Technologies, play a key role in planning and coordinating all appointments for the Field Service Engineers. You work together with the Helpdesk and Account Managers to plan all assignments for Field Service Engineers as best as possible keeping customer satisfaction in mind. The role will be located in Istanbul.

In this role, a typical day will look like:

• Manage the schedule of around 20 Field Service Engineers by assigning them the interventions, preventive maintenances, and installations of our machines according to several criteria (skills, location, urgency, etc.)
• Send and track deliveries of parts needed to fulfil service tasks
• Monitor service appointments and delivery of parts ordered by Field Service Engineers
• Confirm visits to our customers
• Update dashboards (e.g. availability of Field Service Engineers and Response Time)
• Ensure efficient communication with Account manager and Field Service Engineers

The essential requirements of the job include:

• The ability to meet the deadlines and multitask to perform various activities
• Experience with Salesforce is a plus (Customer Relationship Management software - CRM)
• 1-3 years of industry experience or a related customer service experience
• Experienced within the marking and coding industry, industrial automation or related industry is a plus
• Comfortable working in a customer-focused environment where urgent operational needs may occasionally require schedule flexibility.
• Strong written and verbal communication skills in English are preferred.

At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

İdeal Aday Profili

Müşteri odaklı, organize ve operasyonel koordinasyon becerileri güçlü bir profesyonel arıyoruz. İdeal aday, Servis Mühendislerinin planlamasını etkin şekilde yönetebilen, aynı anda birden fazla görevi takip edebilen ve hızlı tempolu bir çalışma ortamında önceliklendirme yapabilen kişidir.

Temel Yetkinlikler

• Servis planlama ve koordinasyon
• Müşteri ilişkileri ve müşteri hizmetleri yönetimi
• Çoklu görev yönetimi ve önceliklendirme
• Zaman yönetimi ve sonuç odaklı çalışma
• Güçlü organizasyon becerileri
• İngilizce yazılı ve sözlü iletişim yetkinliği
• Detay odaklı çalışma anlayışı
• Problem çözme ve koordinasyon becerileri
• CRM sistemleri bilgisi (tercihen Salesforce)
• Takım çalışması ve paydaş yönetimi

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.