Service Planning Coordinator (Dispatcher)

Veralto; Ataşehir; On-site; TRY 320,000 - 520,000; Full time

Job summary

Videojet Technologies, a Veralto Company, is seeking a Service Planning Coordinator (Dispatcher) in Istanbul. You will plan and coordinate Field Service Engineers’ visits, align with Helpdesk and Account Managers, and optimize schedules to maximize customer satisfaction.

Ideal candidates have 1–3 years in service coordination or customer service, experience with Salesforce CRM is a plus, and strong English communication in a fast-paced environment.

Qualifications

• 1–3 years of industry or related customer service experience.
• Experience in marking/coding or industrial automation is a plus.
• Strong written and verbal English communications skills preferred.

Responsibilities

• Plan and coordinate appointments for Field Service Engineers, coordinating with Helpdesk and Account Managers.
• Manage schedules for around 20 engineers, considering skills, location, and urgency.
• Send and track deliveries of parts, monitor appointments and parts delivery.
• Confirm visits to customers and update dashboards on availability and response time.

Skills

Schedule coordination

CRM experience

Customer service

Communication skills

Multitasking

Time management

Team collaboration

Tools

Salesforce

Job description

Are you…

• Interested in working for an international and diverse company?

• Interested in developing your career in a leading Printing, Coding and Marking industry?

• Looking for a friendly and supporting team?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to ourpositions.

You as a Service Planning Coordinator (Dispatcher) at Videojet Technologies, play a key role in planning and coordinating all appointments for the Field Service Engineers. You work together with the Helpdesk and Account Managers to plan all assignments for Field Service Engineers as best as possible keeping customer satisfaction in mind. The role will be located in Istanbul.

In this role, a typical day will look like:

• Manage the schedule of around 20 Field Service Engineers by assigning them the interventions, preventive maintenances, and installations of our machines according to several criteria (skills, location, urgency, etc.)

• Send and track deliveries of parts needed to fulfil service tasks

• Monitor service appointments and delivery of parts ordered by Field Service Engineers

• Confirm visits to our customers

• Update dashboards (e.g. availability of Field Service Engineers and Response Time)

• Ensure efficient communication with Account manager and Field Service Engineers

The essential requirements of the job include:

• The ability to meet the deadlines and multitask to perform various activities

• Experience with Salesforce is a plus (Customer Relationship Management software - CRM)

• 1-3 years of industry experience or a related customer service experience

• Experienced within the marking and coding industry, industrial automation or related industry is a plus

• Comfortable working in a customer-focused environment where urgent operational needs may occasionally require schedule flexibility.

• Strong written and verbal communication skills in English are preferred.

At Videojet Technologies (https://jobs.veralto.com/global/en/videojet) , a Veralto Company (https://www.veralto.com/who-we-are/) , safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies , a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

İdeal Aday Profili

Müşteri odaklı, organize ve operasyonel koordinasyon becerileri güçlü bir profesyonel arıyoruz. İdeal aday, Servis Mühendislerinin planlamasını etkin şekilde yönetebilen, aynı anda birden fazla görevi takip edebilen ve hızlı tempolu bir çalışma ortamında önceliklendirme yapabilen kişidir.

Adayın müşteri hizmetleri, servis koordinasyonu, planlama veya ilgili alanlarda 1-3 yıl deneyime sahip olması beklenmektedir. Günlük olarak müşteriler, Saha Servis Mühendisleri ve Satış Yöneticileri ile iletişim halinde olacağından güçlü iletişim becerilerine sahip olması önemlidir. Salesforce veya benzeri CRM sistemleri konusunda deneyim tercih sebebidir. Markalama ve kodlama, endüstriyel otomasyon, üretim veya benzer teknik sektörlerde deneyim ise avantaj sağlayacaktır.

Temel Yetkinlikler

Servis planlama ve koordinasyon

Müşteri ilişkileri ve müşteri hizmetleri yönetimi

Çoklu görev yönetimi ve önceliklendirme

Zaman yönetimi ve sonuç odaklı çalışma

Güçlü organizasyon becerileri

İngilizce yazılı ve sözlü iletişim yetkinliği

Detay odaklı çalışma anlayışı

Problem çözme ve koordinasyon becerileri

CRM sistemleri bilgisi (tercihen Salesforce)

Takım çalışması ve paydaş yönetimi

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.