Service Engineer [Laboratory Instruments]

Altium Türkiye; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

Altium Türkiye is seeking a motivated Service Engineer to join our technical service team for laboratory instruments. The role covers installation, maintenance, calibration, qualification and repair services.

You will provide on-site and remote support, diagnose issues, perform preventive maintenance, train customers when needed, and maintain accurate service reports. Strong English and independent field-work capability are required.

Qualifications

• Experience in technical service, field service engineering or laboratory instrumentation is preferred.
• Strong troubleshooting and analytical thinking skills.
• Customer-oriented mindset with excellent communication skills.
• Ability to work independently in a field-based environment.
• Good command of MS Office applications.
• Experience with ERP/CRM systems is a plus.
• Fluent in English, both written and spoken.

Responsibilities

• Perform installation, maintenance, calibration, qualification and repair services for laboratory instruments and systems within the assigned product group.
• Provide on-site and remote technical support to customers.
• Diagnose technical issues and deliver effective troubleshooting solutions in a timely manner.
• Conduct preventive maintenance activities to ensure optimal instrument performance.
• Support customers with instrument operation, basic application guidance and user training when required.
• Prepare and maintain accurate service reports and technical documentation.
• Coordinate service activities, spare parts and customer requests with internal teams.
• Ensure compliance with company procedures, quality standards, and safety regulations.
• Build strong relationships with customers and contribute to customer satisfaction.
• Participate in technical trainings, seminars and certification programs to maintain product knowledge.

Skills

Troubleshooting

Customer communication

Independent work

MS Office

ERP/CRM experience

English proficiency

Education

Bachelor’s degree in Electrical & Electronics Engineering

Job description

Altium Türkiye is looking for a motivated and solution-oriented Service Engineer to join our technical service team for the laboratory instruments. The ideal candidate will be responsible for installation, maintenance, troubleshooting and technical support activities while ensuring high customer satisfaction and operational excellence.

Key Responsibilities

• Perform installation, maintenance, calibration, qualification and repair services for laboratory instruments and systems within the assigned product group.
• Provide on-site and remote technical support to customers.
• Diagnose technical issues and deliver effective troubleshooting solutions in a timely manner.
• Conduct preventive maintenance activities to ensure optimal instrument performance.
• Support customers with instrument operation, basic application guidance and user training when required.
• Prepare and maintain accurate service reports and technical documentation.
• Coordinate service activities, spare parts and customer requests with internal teams.
• Ensure compliance with company procedures, quality standards, and safety regulations.
• Build strong relationships with customers and contribute to customer satisfaction.
• Participate in technical trainings, seminars and certification programs to maintain product knowledge.

Qualifications

• Bachelor’s degree in related technical fields - esp. in Electrical & Electronics Engineering
• Experience in technical service, field service engineering or laboratory instrumentation is preferred.
• Strong troubleshooting and analytical thinking skills.
• Customer-oriented mindset with excellent communication skills.
• Ability to work independently in a field-based environment.
• Good command of MS Office applications.
• Experience with ERP/CRM systems is a plus.
• Fluent in English, both written and spoken.