Senior Technician — Configuration Items, Asset Register and Audits for NATO with security clearance

WLG; Konak; On-site; TRY 300,000 - 520,000; Full time

Job summary

WLG in Izmir, Türkiye is seeking a Configuration Management Specialist to manage configuration items, enforce naming and versioning standards, and audit CM data. You will verify changes and monitor service delivery against SLAs, collaborating across ITIL processes and asset management.

The role requires hands-on CM experience and strong ITSM tooling skills, including Remedy ITSM 9.1+. On-site work in Izmir with occasional second site transfer may be needed.

Qualifications

• Full-time on site in Izmir, Türkiye, with eligibility to work.
• Three years of practical CM experience or five with secondary qualification.
• Hands-on ITSM tooling experience, especially Remedy ITSM 9.1+.
• Experience with SQL Server or Oracle databases.

Responsibilities

• Apply tools and processes to track, log and correct information about configuration items.
• Verify and approve changes, protecting assets from unauthorised change or misuse.
• Keep naming and identification rules for items, environments, documents, versions, baselines and templates alike.
• Audit the accuracy of information and remediate audit findings.
• Develop, document and implement changes from requests for change and report on them.
• Monitor and log the service delivered against SLAs.
• Create and maintain an accurate asset register with reports and analysis.
• Carry out basic risk management and document risks, threats, vulnerabilities and mitigations.
• Apply standard data modelling and design techniques and explain structures to users.

Skills

ITIL knowledge

Change management

Documentation and reporting

Auditing

Education

Higher vocational training in a relevant discipline

Secondary qualification with five years experience

Tools

BMC Remedy ITSM 9.1+

SQL Server

Oracle

Job description

Configuration management is the discipline that decides whether anyone can answer the question "what is actually running, and who changed it". This post owns that record: tracking configuration items, verifying and approving changes, holding people to the naming and versioning standards, and auditing the data rather than trusting it.

It sits next to change control and service level management, so the work is a mixture of process, tooling and a steady amount of investigation.

What You Would Be Doing

• Apply the tools and processes that track, log and correct information about configuration items.
• Verify and approve changes, protecting assets and components from unauthorised change or misuse.
• Keep everyone to the naming and identification rules — objects, environments, documents, versions, baselines, releases and templates alike.
• Audit the accuracy of the information and put right what the audit finds.
• Develop, document and implement changes from requests for change, and report on them.
• Monitor and log the service actually delivered against the service level agreements.
• Create and maintain an accurate asset register, with the reports and analysis that make it useful.
• Carry out basic risk management, and keep the record of risks, threats, vulnerabilities and mitigations.
• Apply standard data modelling and design techniques, and explain the resulting structures to the people who use them.

What you would bring

• Higher vocational training in a relevant discipline with three years of related experience, or a secondary qualification with five.
• Three years of practical work across the configuration management disciplines, in a configuration management role.
• Strong hands-on experience with IT service management tooling, BMC Remedy ITSM 9.1 or later in particular.
• A good grasp of the infrastructure behind those tools, including mainstream databases such as SQL Server and Oracle.
• Practical experience of ITIL change and configuration management practice; ITIL Foundation is desirable.

The work is full time on site in Izmir. You will need to be eligible to work in Türkiye — either citizenship, or a valid work and residence permit. Very occasionally the role supports a second site about 35 km away, with transport provided.