Senior Support & Systems Eng (L2-L3) - Cloud/Network

Zella Technologies, LLC; Gölbağı; On-site; TRY 300,000 - 450,000; Full time

Job summary

Zella Technologies, LLC is seeking a hands-on Support & Systems Engineer to own Level 2 and Level 3 tickets, lead migrations, and improve support operations. The role requires deep troubleshooting across Windows, Linux, networking, VoIP, security, automation, clouds, and identity systems. On-call rotation may be required.

You will manage Active Directory environments, virtualization platforms, backups, and security hardening while documenting processes and building SOPs.

Qualifications

• Experience supporting Windows and Linux environments.
• Strong networking troubleshooting across firewalls, VLANs, VPNs, DNS, and routing.
• Experience with VoIP ecosystems (SIP, PBX, Asterisk, FreePBX, 3CX).

Responsibilities

• Provide Level 2 and Level 3 support for incidents and requests.
• Lead system and tenant migrations with minimal downtime.
• Manage SLAs and KPIs for support operations.

Skills

Windows

Linux

Networking

VoIP

OpenSSH/AD

Automation

Cloud platforms

Identity systems

PowerShell

Python

Bash

Tools

Active Directory

GPOs/OUs

Azure AD/Entra ID

Intune

Okta

Job description

Zella Technologies, LLC is seeking a hands-on Support & Systems Engineer to own Level 2 and Level 3 tickets, lead migrations, and improve support operations. The role requires deep troubleshooting across Windows, Linux, networking, VoIP, security, automation, clouds, and identity systems. On-call rotation may be required.

You will manage Active Directory environments, virtualization platforms, backups, and security hardening while documenting processes and building SOPs.