Senior HR Manager, TR Ops, Senior HR Manager, TR Operations

Amazon; Fatih; On-site; TRY 600,000 - 900,000; Full time

Job summary

Amazon Turkey is seeking a Senior HR Manager to lead the end-to-end people experience across Mile sites and partner with business leaders to set goals and deliver results that impact growth in Turkey.

You will balance automation with human insight, lead a high-performing HR team, and drive initiatives in engagement, talent management, and organizational effectiveness. This role is onsite at Amazon facilities in Turkey.

Qualifications

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or related field.
• HR experience in a people management role.
• Strong knowledge of Turkish employment law, HR best practices, and talent management principles.
• Experience supporting employee relations and performance management processes in an operational environment.
• Proficiency in both written and spoken English and Turkish (CEFR C1/C2).

Responsibilities

• Strategic People Partnership — Advise Turkey operations leaders on workforce planning and leadership capability building.
• Talent & Succession — Manage talent pipeline, partner with Talent Acquisition, and develop emerging leaders.
• Employee Engagement & Culture — Design initiatives to improve engagement, attendance, and retention with a culture of inclusion.
• Employee Relations & Compliance — Guidance on Turkish labor law and policy application; risk mitigation.
• Performance & Organizational Effectiveness — Drive end-to-end PM cycle and use analytics to identify trends.
• Change Leadership — Lead organizational changes across sites and align stakeholders.
• COE & Cross-Functional Collaboration — Partner with compensation, staffing, L&D, and legal to serve Turkey's context.
• Technology & Innovation — Drive adoption of HR tech and AI-enabled tools for better decision-making.
• Team Leadership — Lead, develop, and inspire a high-performing HR team.

Skills

People leadership

Turkish labor law

HR strategy

Employee relations

Talent management

Education

Bachelor's Degree in HR/related field

HR Management Experience

Job description

Senior HR Manager, TR Ops, Senior HR Manager, TR Operations

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. Through the combination of employee engagement and technology, PXT empowers Amazonians whose dedication and creativity consistently deliver exceptional customer experiences.

The Senior HR Manager is a strategic, high-judgment leader and a core member of the Turkey Operations senior leadership team. You will partner with business leaders across Mile operations to develop people strategies, set goals, and deliver results that directly impact Amazon's growth in Turkey. You own the end-to-end employee experience across Mile sites, championing a culture of safety, inclusion, and service excellence.

This role requires balancing automation with human insight—leveraging technology, AI, and real-time data to enhance decision-making and support transformational initiatives. You will lead a high-performing HR team, implementing strategies across employee engagement, talent management, and organizational effectiveness. Success demands strategic thinking, operational rigor, and the ability to drive scalable solutions across multiple sites.

You will be expected to work onsite at Amazon facilities in Turkey, ensuring personal connection and hands-on leadership where needed.

Key job responsibilities

The Senior HR Manager operates as a strategic member of the Turkey Operations leadership team, owning the end-to-end people experience across Mile sites in country. Responsibilities include:

• Strategic People Partnership — Serve as a trusted advisor to Turkey operations leaders on all people decisions, including workforce planning, organizational design, and leadership capability building. Translate regional and enterprise PXT strategies into locally relevant execution plans.


• Talent & Succession — Own the talent pipeline for Turkey operations: partner with Talent Acquisition on hiring strategies, lead calibration and succession planning, and develop emerging leaders through targeted coaching and development programs.


• Employee Engagement & Culture — Design and execute initiatives that measurably improve engagement, attendance, and retention. Champion a culture of inclusion, psychological safety, and recognition across all sites.


• Employee Relations & Compliance — Provide expert guidance on Turkish labor law, disciplinary processes, and dispute resolution. Ensure consistent, fair application of policies and proactively mitigate risk through audits, training, and early intervention.


• Performance & Organizational Effectiveness — Drive the performance management cycle end-to-end: goal-setting, development conversations, and differentiated outcomes. Use workforce analytics to identify trends, diagnose root causes, and recommend scalable interventions.


• Change Leadership — Lead and sustain organizational and operational change initiatives across sites. Remove barriers to adoption, maintain stakeholder alignment, and balance speed with sound judgment in ambiguous situations.


• COE & Cross-Functional Collaboration — Establish effective partnerships with Centers of Excellence (compensation, staffing, L&D, legal) and shared services. Challenge the status quo and advocate for solutions that serve Turkey's unique operational context within the broader network.


• Technology & Innovation — Drive adoption of HR technology and AI-enabled tools to improve data accuracy, decision speed, and associate experience. Build digital fluency within the HR team while maintaining a human-centered approach.


• Team Leadership — Lead, develop, and inspire a high-performing HR team. Set clear expectations, model Amazon's leadership principles, and hold the team accountable for service excellence and timely resolution of associate concerns.

A day in the life

Your day will be a dynamic blend of strategic partnership and hands-on people management. You'll navigate multiple priorities—from leadership development to employee engagement initiatives—balancing immediate needs with long-term objectives. Using AI-powered analytics, you'll derive real-time insights to tackle challenges in attrition, attendance, and engagement.

You’ll collaborate closely with business leaders in Turkey and across the region, guiding them through critical decisions and change management processes. From the operations floor to strategy meetings, you’ll keep a pulse on workplace culture while steering organizational initiatives. You’ll develop and empower your team to leverage innovative HR technologies, enhancing decision-making and operational efficiencies. In this fast-paced environment, you’ll have numerous opportunities to innovate and create meaningful impact across your sites and broader organization.

About the team

Amazon's operations in Turkey are fast-paced environments that utilize technology, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

Turkey Operations PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish, and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement across the country operations with up to 2,000 associates.

Basic Qualifications

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or related field


• HR experience in a people management role


• Strong knowledge of Turkish employment law, HR best practices, and talent management principles


• Experience supporting employee relations, and performance management processes in an operational environment


• Proficiency in both written and spoken English and Turkish (CEFR C1/C2)

Preferred Qualifications

• Field HR experience in logistics, fulfillment, or manufacturing environments


• Multi-site HR leadership experience across geographically dispersed locations


• Master's degree in Human Resources, Organizational Development, or MBA

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.