Senior Data Analyst (GenAI)

ING Hubs Türkiye; Fatih; On-site; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Welcome Leave

Career Opportunities

Personal Growth

Dynamic Environment

Innovation Culture

Global Exposure

Communication & Celebrations

Health Care

Private Pension Plan

Job summary

ING Hubs Turkiye is seeking a Data Analyst to deliver insights from conversational data and support the design of automated solutions for enhanced client experience. You will work in an Agile team, leveraging SQL and data analytics to drive improvements in the bank's digital interactions.

Responsibilities include analysis of structured and unstructured data, collaboration with data scientists, and contributing to data management and performance improvements of our dialogue systems.

Qualifications

• Bachelor’s degree in a quantitative field (Math, Engineering, Economics, MIS, Statistics).
• 5+ years of experience in data reporting and statistics.
• Strong knowledge of SQL and experience with analytics tools.

Responsibilities

• Exploit / analyze conversational data to improve virtual assistants.
• Provide data-driven insights to enhance client and employee journeys.
• Collaborate in an Agile multidisciplinary team of ~10 specialists.
• Prioritize business and information needs with Product Owner.

Skills

SQL

Data analytics

English

Education

Bachelor’s degree in quantitative field

Tools

Python

Looker

Cognos

Job description

Following ING’s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.

ING Hubs Turkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.

We value strong work ethics, knowledge sharing and flexibility in our way of working – it is both our promise to you and what we look for in new colleagues. Let’s meet!

ING Analytics

ING Analytics is a new unit responsible for realizing this vision for ING, differentiating ING as a leader in data-driven organization, within the banking sector and beyond. The team consists of a number of Global Analytics Centre of Excellences around the bank’s key capabilities (such as Pricing, Risk Management, Financial Crime, Customer Intelligence etc.) as well as strong coordination areas around data management, technology, customer journey, UX, as well as external partnerships.

You will be responsible for:

• As a Data Analyst you will play a crucial delivery role in the data-driven culture supporting our products and services. You will be responsible for delivering valuable insights to improve client experience by applying the latest Analytics interaction techniques in the domain of dialogue systems and natural language processing.
• Your day-to-day job will consist of the exploitation / analysis of conversational data. You bring insights into technical possibilities and client needs in order to contribute to the design and construction of automated solutions that ensure an optimal client experience.
• You have a good background or very strong interest in analytics and IT which allows you to improve customer and employee journey via state-of-the‑art virtual assistant solutions.
• As a Data Analyst, you will be part of an Agile environment by being a member of a multidisciplinary team of 10 specialists. Your colleagues have a rich background in data management and analytics both in IT and/or business. There is also an immediate link with the global Customer Dialogue Analytics activities.

A day in the life of an Data Analyst

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• Identify, analyze, and interpret trends or patterns in complex data sets (both structured and unstructured textual data) in collaboration with data scientists, in order to improve performance of our virtual assistants, based on Google DialogFlow
• Management of databases, data collection systems, data analytics and other strategies to optimize data quality. Analyze data and performance levels of our dialogue systems and proactively propose improvements
• Communicate these recommendations and provide data / analytical support to the stakeholders using both analytical and business jargon (written and oral)
• Work with the product owner to prioritize business and information needs, and accordingly implement them into an analytical approach
• Work closely together with a team of experts organized in a self‑steering team, exercising freedom in defining goals and deadlines for each element you deliver as a team

Qualifications:

• Bachelor’s with analytical background, preferably in a quantitative discipline Mathematics, Engineering, Economics, MIS, Statistics etc. (Master’s degree or PhD will be a plus),
• 5+ years of experience within data reporting & statistics
• Strong knowledge of SQL
• An interest or experience in these tools: Python, Looker or Cognos
• Experience of doing it with Google DialogFlow (nice to have)
• Experience with Conversational AI and chat/callbot improvement of at least 1 year, in the area of discovery, creation, train and improvements of new intents
• Business knowledge/awareness of virtual assistants. Experience in intent engineering/chatbot improvement is a strong plus
• Strong verbal and written communication skills in English and Turkish
• To take ownership on tasks assigned: you will be cultivating Analytics within the bank
• To be able to influence and convince not only peers but also the stakeholders based on analytical results
• To be capable to take decisions at tactical level and therefore build a trusted relationship with your squad members
• To be able to communicate and explain data driven methodology towards less analytics savvy colleagues
• To be analytical: extremely curious, constantly looking for an explanation; analyzing sharply, concise & to the point

What We Offer at ING Hubs Turkiye

At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here’s what you can expect when you join our organization:

Be Yourself, Be an ING'er

• Welcome Leave: Enjoy 14 days of welcome leave, even in your first year! Don’t postpone your dreams.
• Career Opportunities: We provide self-driven career paths where you can navigate your professional journey.
• Personal Growth: Engage in challenging work with endless opportunities to achieve your ambitions.
• Dynamic Environment: Work in an informal, vibrant atmosphere with innovative colleagues supporting your endeavors.
• Innovation Culture: Share your innovative ideas while exploring PACE methodology with us.
• Global Exposure: Participate in global projects and expand your career opportunities.
• Communication & Celebrations: Enjoy various communication activities and celebrations that promote a friendly work environment.
• Health Care: Your health matters; we offer a comprehensive health insurance package for you and your loved ones, including spouse and children.
• Private Pension Plan: Secure your future dreams with our private pension plan.

At ING Hubs Turkiye, your growth and happiness are our priorities. Join us and unlock your true potential in a fulfilling workplace!

If you want to do your thing and explore the life while working don’t miss this opportunity!