Senior Account Representative - Health Solutions

Aon; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

Aon is seeking a Senior Account Representative for our Health Solutions Operations team. You will monitor customer service activities, coordinate insurance policy endorsements with insurers, and manage service workflows between customers and providers to ensure smooth renewals and enrollments.

Join a diverse, inclusive workplace where continuous learning and wellbeing are supported, and where you can contribute to delivering reliable health insurance experiences for clients.

Qualifications

• Experience monitoring customer service activities within the Health Solutions Operations.
• Ability to provide timely solutions to meet customer needs.
• Experience following up health insurance policies and endorsements with insurers.
• Manage the service workflow between insurance companies and customers.
• Process policy transactions including renewals and enrollments.

Responsibilities

• Oversee customer service activities within Health Solutions Operations.
• Ensure timely solutions meet customer expectations.
• Coordinate health insurance policy endorsements with insurers.
• Manage the service workflow between insurers and customers.
• Process renewals and enrollments, monitoring progress.

Skills

Customer service management

Policy renewals

Insurance coordination

Workflow management

Problem solving

Job description

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative-action employer.

We are looking for Senior Account Representative for our operation team in Health Solutions Department.

Skills And Experience That Will Lead To Success

• Monitoring and overseeing customer service activities within the Operations function of the Health & Life Insurance department.
• Providing timely and effective solutions to meet customer needs and expectations.
• Ensuring the follow-up and control of health insurance policies and endorsements with insurance companies.
• Managing the service workflow between insurance companies and customers.
• Processing policy and endorsement transactions (renewals and new enrollments) and closely monitoring the process on behalf of both the customer and the insurance company.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.