Salesforce Solutions Analyst: Bridge Business & Tech

EPAM Systems; Turkey; On-site; TRY 1,945,000 - 3,403,000; Full time

Benefits offered by this job

Continuous learning

Extra leave days

Referral bonuses

USD compensation

Private health insurance

Well-being events

Job summary

EPAM Systems in Turkey is seeking a Salesforce Business Analyst to bridge business needs with technical implementation, ensuring Salesforce capabilities deliver value. You will gather requirements, translate them into functional specs, and work with developers on Service Cloud and Sales Cloud projects.

Applicants should have 3+ years in Salesforce, strong understanding of the platform, and English at B2 or higher. The role offers USD compensation, ongoing upskilling, and a supportive environment.

Qualifications

• 3+ years of experience in Salesforce ecosystem.
• Translate business needs into functional Salesforce specifications.
• Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions.
• Conduct gap analysis between current business processes and Salesforce functionality.
• Facilitate workshops with stakeholders to align on scope and deliverables.
• Support user acceptance testing and validate that solutions meet business requirements.
• Create and maintain documentation including process flows, user stories, and business cases.
• Provide recommendations for process improvements leveraging Salesforce capabilities.
• Act as a liaison between business users and technical teams throughout the project lifecycle.
• Assist in prioritization of the product backlog based on business value and impact.

Responsibilities

• Gather and document business requirements from stakeholders across departments.
• Translate business needs into functional specifications for the Salesforce platform.
• Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions.
• Conduct gap analysis between current business processes and Salesforce functionality.
• Facilitate workshops and meetings with stakeholders to align on project scope and deliverables.
• Support user acceptance testing and validate that solutions meet business requirements.
• Create and maintain documentation, including process flows, user stories, and business cases.
• Provide recommendations for process improvements leveraging Salesforce capabilities.
• Act as a liaison between business users and technical teams throughout the project lifecycle.
• Assist in the prioritization of the product backlog based on business value and impact.

Skills

Salesforce proficiency

Business analysis

English proficiency

Tools

Salesforce Service Cloud

Sales Cloud

Job description

EPAM Systems in Turkey is seeking a Salesforce Business Analyst to bridge business needs with technical implementation, ensuring Salesforce capabilities deliver value. You will gather requirements, translate them into functional specs, and work with developers on Service Cloud and Sales Cloud projects.

Applicants should have 3+ years in Salesforce, strong understanding of the platform, and English at B2 or higher. The role offers USD compensation, ongoing upskilling, and a supportive environment.