Salesforce Business Analysts

EPAM Systems; Turkey; On-site; TRY 1,945,000 - 3,403,000; Full time

Benefits offered by this job

Continuous learning

Extra leave days

Referral bonuses

USD compensation

Private health insurance

Well-being events

Job summary

EPAM Systems in Turkey is seeking a Salesforce Business Analyst to bridge business needs with technical implementation, ensuring Salesforce capabilities deliver value. You will gather requirements, translate them into functional specs, and work with developers on Service Cloud and Sales Cloud projects.

Applicants should have 3+ years in Salesforce, strong understanding of the platform, and English at B2 or higher. The role offers USD compensation, ongoing upskilling, and a supportive environment.

Qualifications

• 3+ years of experience in Salesforce ecosystem.
• Translate business needs into functional Salesforce specifications.
• Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions.
• Conduct gap analysis between current business processes and Salesforce functionality.
• Facilitate workshops with stakeholders to align on scope and deliverables.
• Support user acceptance testing and validate that solutions meet business requirements.
• Create and maintain documentation including process flows, user stories, and business cases.
• Provide recommendations for process improvements leveraging Salesforce capabilities.
• Act as a liaison between business users and technical teams throughout the project lifecycle.
• Assist in prioritization of the product backlog based on business value and impact.

Responsibilities

• Gather and document business requirements from stakeholders across departments.
• Translate business needs into functional specifications for the Salesforce platform.
• Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions.
• Conduct gap analysis between current business processes and Salesforce functionality.
• Facilitate workshops and meetings with stakeholders to align on project scope and deliverables.
• Support user acceptance testing and validate that solutions meet business requirements.
• Create and maintain documentation, including process flows, user stories, and business cases.
• Provide recommendations for process improvements leveraging Salesforce capabilities.
• Act as a liaison between business users and technical teams throughout the project lifecycle.
• Assist in the prioritization of the product backlog based on business value and impact.

Skills

Salesforce proficiency

Business analysis

English proficiency

Tools

Salesforce Service Cloud

Sales Cloud

Job description

We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.

Responsibilities

• Gather and document business requirements from stakeholders across various departments
• Translate business needs into functional specifications for the Salesforce platform
• Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions
• Conduct gap analysis between current business processes and desired Salesforce functionality
• Facilitate workshops and meetings with stakeholders to align on project scope and deliverables
• Support user acceptance testing and validate that solutions meet business requirements
• Create and maintain documentation, including process flows, user stories, and business cases
• Provide recommendations for process improvements leveraging Salesforce capabilities
• Act as a liaison between business users and technical teams throughout the project lifecycle
• Assist in the prioritization of the product backlog based on business value and impact

Requirements

• 3+ years of experience working within the Salesforce ecosystem
• Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud
• Background in business analysis within a Salesforce environment
• Understanding of the Salesforce platform and its core capabilities
• English proficiency at B2 level or higher

Nice to have

• Familiarity with Salesforce Financial Services Cloud
• Knowledge of Salesforce Agentforce
• Skills in Salesforce Marketing Cloud

We offer

• CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT
  • Diversity of tasks and projects
  • Assessment center for objective review of competency level
  • Personal development plan
  • Mentoring programs and leadership development
  • Certification and professional development support
  • Access to learning platforms including more than 2,500 internal courses
  • English courses taught by certified teachers
• CORPORATE BENEFITS
  • Extra leave days
  • Referral bonuses
• COMPENSATION PACKAGE
  • Competitive compensation paid in USD
  • Regular salary and performance reviews
• MEDICAL & HEALTHCARE
  • Private health insurance
  • Well-being events
• WORKING ENVIRONMENT
  • Recreation areas and kitchens
  • Tea, coffee and snacks
  • Sports equipment and game consoles
  • IT Equipment
  • Microsoft’s Software Assurance Home Use Program (HUP)

Please note that our Talent Attraction Team reviews applications and CVs submitted in English.

EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.