Retail Store Leader | Elevate Experience & Profit

Dyson GmbH; Fatih; On-site; TRY 600,000 - 800,000; Full time

Job summary

Dyson GmbH in Istanbul Florentia Demo Store is seeking an experienced Retail Store Manager to lead daily operations, drive sales and ensure an exceptional customer experience. You will manage a high-performance team, coach managers and develop future leaders, while maintaining brand standards and store readiness.

The role requires 5–6 years of team leadership in fast-paced retail, advanced English, and a track record of hitting targets and delivering operational excellence.

Qualifications

• Minimum 5–6 years of team management experience required.
• Advanced level of English.
• Solid retail management experience in high-performance, customer-facing environments in a relevant format.
• Proactive and resourceful, energetic and outcome-focused, always taking initiatives.
• Strong communication, interpersonal, and decision-making skills.
• Ability to work a schedule that may include weekends and holidays, based on retail needs.
• Proven record for exceeding sales targets and achieving operational excellence.
• Ability to manage ambiguity and make sound judgments under pressure.
• Strong integrity, emotional intelligence, and ability to build trust.

Responsibilities

• Find and act on new opportunities to increase sales and profits and seek ways to improve customer experience and satisfaction.
• Propose, test and implement new services or operational improvements.
• Take full responsibility for store performance and standards—treat the store as your own.
• Proactively feedback and share recommendations to management (stock, services).
• Address customer escalations and ensure resolution in line with brand values.
• Partner with your team to create personalized, meaningful interactions that turn customers into brand advocates.
• Recruit, coach, and develop managers and future store leaders.
• Set team and individual targets, monitor performance, and provide ongoing feedback.
• Participate in floor leadership - interact with customers and team daily, demonstrating what perfect experience and execution looks like.
• Drive performance metrics in your store (profit, volume, conversion rate, NPS, average purchase value, attrition, etc.) and ensure sustainable growth.
• Monitor key results, identify trends, and take corrective action or make recommendations.
• Execute operational and merchandising strategies aligned with local HQ.
• Plan for store readiness during peak trading periods
• Uphold Dyson’s policies, procedures, and standards for operations, security, cash handling, health & safety and loss prevention.
• Protect company assets, including confidential customer, team, and business information.
• Support store opening, closing, inventory accuracy, and maintenance tasks.
• Manage escalations and resolve problems affecting operations or team performance.

Skills

Team management

Customer service orientation

English proficiency

Job description

Dyson GmbH in Istanbul Florentia Demo Store is seeking an experienced Retail Store Manager to lead daily operations, drive sales and ensure an exceptional customer experience. You will manage a high-performance team, coach managers and develop future leaders, while maintaining brand standards and store readiness.

The role requires 5–6 years of team leadership in fast-paced retail, advanced English, and a track record of hitting targets and delivering operational excellence.