Store Manager - CX Leader & Team Growth

Tommy Hilfiger; Fatih; On-site; TRY 400,000 - 640,000; Full time

Benefits offered by this job

Flexible hybrid working model

Wellbeing programs

PVH University training

Employee discounts on brands

Job summary

Tommy Hilfiger İstanbul İstinyepark is seeking a Store Manager to lead customer experience, drive sales, and manage a high-performing team in Istanbul. You will oversee training, recruitment, and performance reviews to ensure brand standards are met across all interactions with customers and neighbors.

The role requires strong business acumen, English fluency, and the ability to work under pressure while delivering results in a fast-paced retail environment.

Qualifications

• At least 5 years’ experience in a similar role within a structured environment.
• Highly developed business acumen.
• Good communication and collaboration skills and abilities.
• Highly detail oriented and organized in work.
• Ability to work under pressure and meet deadlines.
• Fluent in English both written and spoken.

Responsibilities

• Exemplify and enforce exceptional Customer Experience (CX) standards in the store.
• Identify and address CX issues through feedback, training, and coaching for sales staff.
• Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis.
• Stay informed about current trends and understand customer profiles through media and local community engagement.
• Develop and oversee professional growth of store personnel, defining training needs with Deputies.
• Manage performance evaluations, propose development plans, and lead recruitment processes.
• Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements.
• Oversee workforce planning handled by Deputies.
• Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.
• Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs).

Skills

5+ years experience

Fluent English

Business acumen

Communication skills

Detail oriented

Pressure management

Job description

Tommy Hilfiger İstanbul İstinyepark is seeking a Store Manager to lead customer experience, drive sales, and manage a high-performing team in Istanbul. You will oversee training, recruitment, and performance reviews to ensure brand standards are met across all interactions with customers and neighbors.

The role requires strong business acumen, English fluency, and the ability to work under pressure while delivering results in a fast-paced retail environment.