Retail Operations and Sales Manager

Servet Fethiye; Fethiye; On-site; TRY 400,000 - 700,000; Full time

Job summary

Servet in Turkey is seeking a commercially driven Retail Operations & Sales Manager to lead store operations, drive sales performance, and build scalable retail systems for future growth.

The role covers managing existing stores, leading new openings, KPI monitoring, ERP-based reporting, and cross-functional collaboration across Supply Chain, Finance, HR, IT, and Quality teams.

Qualifications

• Bachelor's degree in Business Administration, Economics, Industrial Engineering, or related field
• 10+ years of experience in chain retail
• At least 5 years of multi-store management experience
• Experience leading new store openings; KPI management and performance improvement
• ERP experience (Odoo, SAP, Logo, or similar); Advanced Excel and analytical reporting skills

Responsibilities

• Drive sales growth, profitability, and commercial performance across all stores
• Monitor and improve retail KPIs through data-driven decision-making
• Develop and standardize store operating procedures
• Lead store audits and ensure operational excellence
• Manage new store opening projects from planning through launch
• Improve customer experience and in-store execution
• Coach and develop Store Managers
• Collaborate with Supply Chain, Logistics, Finance, HR, IT, and Quality teams
• Build reporting dashboards and leverage ERP systems for visibility
• Identify market opportunities and contribute to expansion strategy

Skills

Commercial acumen

Leadership

Data-driven decisions

Strategic thinking

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

Odoo

SAP

Logo

Excel

Job description

Join Servet and shape the future of our retail business.

Servet is one of Turkey's leading premium confectionery brands, known for its heritage, craftsmanship, and commitment to quality. As we continue to expand our retail footprint, we are looking for a commercially driven Retail Operations & Sales Manager to lead our store operations, drive sales performance, and build scalable retail systems for future growth.

This is more than an operations role—it is an opportunity to build, improve, and scale a growing retail organization.

What you'll do

As Retail Operations & Sales Manager, you will be responsible for the performance of all existing stores while leading the operational execution of new store openings.

Your responsibilities will include:

• Driving sales growth, profitability, and commercial performance across all stores
• Monitoring and improving retail KPIs through data-driven decision-making
• Developing and standardizing store operating procedures
• Leading store audits and ensuring operational excellence
• Managing new store opening projects from planning through launch
• Improving customer experience and in-store execution
• Coaching, developing, and performance managing Store Managers
• Working closely with Supply Chain, Logistics, Finance, HR, IT, and Quality teams
• Building reporting dashboards and leveraging ERP systems to improve operational visibility
• Identifying market opportunities and contributing to Servet's retail expansion strategy

What we're looking for

We are seeking a leader who combines strong commercial acumen with operational discipline.

Qualifications

• Bachelor's degree in Business Administration, Economics, Industrial Engineering, or a related field
• 10+ years of experience in chain retail
• At least 5 years of multi-store management experience
• Proven experience leading new store opening projects
  • Strong background in retail KPI management and performance improvement
  • Experience working with ERP systems (Odoo, SAP, Logo, or similar)
  • Advanced Excel and analytical reporting skills

  You are someone who:

  • Thinks commercially and acts strategically
  • Leads by example and develops high-performing teams
  • Enjoys working with data and turning insights into action
  • Has a continuous improvement mindset
  • Is highly organized and execution-oriented
  • Communicates effectively across different functions
  • Thrives in a fast-growing environment

  During your first year, you will:

  • Establish consistent operating standards across all stores
  • Build and enhance retail KPI dashboards
  • Improve store audit scores and operational compliance
  • Deliver sales and profitability targets
  • Successfully lead new store openings
  • Build a structured performance management system for Store Managers
  • Increase ERP adoption and operational reporting across the retail organization

  Why Servet?

  At Servet, you will have the opportunity to make a visible impact on a growing retail business. We value ownership, continuous improvement, collaboration, and customer focus. If you are passionate about building scalable retail operations and delivering commercial results, we'd love to hear from you.

  Location: Fethiye, Muğla — Office-based, with occasional visits to production and sales sites. We welcome applications from candidates based in Fethiye or those willing to relocate.