Retail Loans Customer Journey Expert

ING Türkiye; Fatih; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working: Hybrid model

Welcome leave (14+ days)

Learning platforms & global opps

Cross-functional experiences

Job summary

ING Türkiye is seeking a Retail Loans Customer Journey Expert to analyze data, optimize loan experiences, and partner with cross-functional teams to drive growth across channels in a hybrid workplace.

You will lead data-driven campaigns, monitor performance, and contribute to CX, pricing dynamics, and new revenue opportunities while aligning with bank policies and market trends.

Qualifications

• Bachelor’s degree required.
• Min. 3 years related experience in Banking.
• Proficiency in data analysis tools such as SQL, SAS is a plus.
• Strong analytical skills and ability to translate data into insights.
• Experience in payments, retail banking or digital marketing is a plus.
• Interest in retail loans, pricing dynamics and digital marketing.
• Ability to work under tight deadlines with an analytical approach.
• Strategic thinking, customer orientation and persuasive skills.
• Excellent command of MS Office programs.
• Good command of written and verbal English and Turkish.

Responsibilities

• Fulfilling extensive data analysis for retail loans & payment systems products.
• Developing product communication campaigns and tracking performance.
• Building relationships across partners to implement initiatives and optimize growth.
• Coordinating between business departments.
• Supporting CX with a customer-centric approach to drive sales growth.
• Owning product P&L and long-term growth strategy.
• Keeping abreast of industry trends and regulatory requirements.
• Collaborating on internal projects developing new features and journeys.

Skills

Data analysis

SQL

SAS

Analytical thinking

English & Turkish

MS Office

Stakeholder coordination

Education

Bachelor’s degree

Tools

SQL

SAS

MS Office

Job description

We're Hiring | Retail Loans Customer Journey Expert

If you think you have most of the following qualifications;

• Bachelor’s degree
• Min. 3 years related experience in Banking
• Proficiency in data analysis tools such as SQL, SAS is a plus
• Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights
• Experience in payment systems, retail banking or digital marketing is a plus
• Strong intertest for retail loans, application processes and marketing strategies, pricing Dynamics, digitalization and digital marketing
• Ability to work under tight deadlines, continually prioritizing finance and business departments’ requests, analytical approach to solve problems
• Strategical & analytic thinking, customer orientation and persuasion skills
• Excellent command of MS Office programs
• Good command of written and verbal English and Turkish

If you think you may take charge of the following responsibilities;

• Fulfilling extensive data analysis for retail loans & payment systems products
• Developing product communication campaigns to achieve product objectives and track their performance.
• Build strong relationships across partners to implement and test new initiatives, negotiating commercials to optimize new customer growth, and managing partner performance against targets, whilst developing strategies for new opportunities
• Ensuring coordination between other business departments
• Supporting channels in terms of CX with a customer centric approach leading to sales growth
• Ownership of the product P&L and strategy to build long-term sustainable business growth
• Keep abreast of key industry trends to make recommendations on new revenue opportunities
• Contributing to the development of ING and Retail Loans by participating in internal projects developing new product features and customer journeys
• Keep abreast of prevailing market conditions, bank policies/guidelines, regulatory requirements
• Liaise with various parties to consider various risks and opportunities in product / project development processes.

Why Join Us?

This role offers the opportunity to work with leading financial institutions, collaborate with highly experienced market professionals, and contribute directly to the growth of a dynamic Financial Markets franchise.

At ING, we encourage you to Do Your Thing—doing more of what you love.

We’re a customer-focused, tech-driven organization powered by passionate people who help others stay one step ahead.

Ready to grow, create, and make an impact?

What We Offer

• Flexible working: Hybrid model with remote options (including every third week of the month and summer period)
• Time for yourself: 14 days of welcome leave in your first year + additional Orange Leave days
• Continuous development: Learning platforms, certifications, and global opportunities
• Career mobility: Short- and long-term assignments, cross-functional experiences across teams, departments, and international locations

Why ING?

• Agile and collaborative culture
• Space for your ideas and innovation
• Strong focus on well-being, benefits, and work-life balance

Join us and shape your future with ING.

Candidates are expected not to share any sensitive personal data.