Remote QoS Specialist – Telecom & Networking

azurreo; Fatih; On-site; TRY 2,303,000 - 3,618,000; Full time

Benefits offered by this job

Salary in EUR

Laptop and tools provided

Structured onboarding & mentorship

Career growth & salary reviews

Paid leave & overtime compensation

Job summary

Azurreo is seeking a QoS Specialist to monitor service quality, analyze QoS performance, and coordinate with engineering and operations to resolve issues. This remote, Turkey-based role sits in a growing international operations team, with clear incident lifecycle communication and SLA-driven delivery.

You'll work closely with engineers, provide updates to customers, and contribute to ongoing service improvements while enjoying a structured onboarding and professional growth opportunities.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, IT, Engineering or related field.
• 3–5 years in QoS, Service Assurance, Telecom Technical Support, Network Operations or similar (5 years preferred).
• Solid grip on QoS KPIs, TCP/IP networking, DNS and root-cause analysis.
• Excellent written and spoken English.
• Comfortable managing multiple priorities independently, remotely.

Responsibilities

• Monitor and analyse QoS KPIs — packet loss, latency, jitter, throughput, availability.
• Investigate service degradation and perform first-level technical troubleshooting.
• Manage customer incidents from report to resolution, inside SLA.
• Coordinate with Engineering and Operations to resolve technical issues.
• Give customers clear, professional updates throughout an incident.
• Prepare incident reports, QoS reports and technical documentation.
• Spot recurring issues and feed them into service improvement.

Skills

QoS KPIs

TCP/IP networking

DNS

Root-cause analysis

English proficiency

Remote work

Education

Bachelor's degree in Telecommunications/CS/IT/Engineering

Job description

Azurreo is seeking a QoS Specialist to monitor service quality, analyze QoS performance, and coordinate with engineering and operations to resolve issues. This remote, Turkey-based role sits in a growing international operations team, with clear incident lifecycle communication and SLA-driven delivery.

You'll work closely with engineers, provide updates to customers, and contribute to ongoing service improvements while enjoying a structured onboarding and professional growth opportunities.